At a Glance
- Tasks: Deliver exceptional customer experiences and share your passion for beauty at our Selfridges counter.
- Company: Join DECIEM, a creative collective redefining the beauty industry.
- Benefits: Enjoy generous time off, mental health support, and discounts on DECIEM products.
- Other info: Flexible part-time role with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team and make a real impact in the beauty world.
- Qualifications: Customer service experience and a love for beauty are essential.
The predicted salary is between 12 - 15 £ per hour.
We are a collective of creators and scientists with a mission to reimagine the world of beauty. We are DECIEM, The Abnormal Beauty Company.
WHAT WE’RE LOOKING FOR
We are looking for a flexible customer service‑oriented Counter Associate to join our extraOrdinary team at Selfridges, Oxford Street, to deliver memorable experiences to our customers. Experience in the retail, department stores, or luxury industry is highly desirable, especially in fragrance, beauty, fashion, and luxury goods sectors. Position: 30‑hour per week, part‑time.
WHAT YOU’D BE DOING IN THIS ROLE
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening and sharing product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service; educate customers about the world of beauty and skincare, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter standards of cleanliness and organization.
- Help maintain DECIEM’s merchandising concepts and ensure tidiness standards are respected.
- Conduct product refunds and address customer issues in a positive manner.
- Build meaningful relationships with department managers and clients, maintaining high‑standard communication.
SKILLS AND QUALIFICATIONS
- Comfortable engaging customers and applying products while providing consultations.
- Ability to multi‑task while providing professional and outstanding customer service.
- Strong desire to spread brand awareness.
- Effective time‑management and communication skills.
BENEFITS
- Generous vacation & personal days, plus additional time off for community volunteering and personal celebrations.
- Six months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program including mental health care and mindfulness programs.
- Access to development grants and a LinkedIn Learning membership.
- First priority on new products.
- Generous discount on DECIEM products for you, your family, and friends.
DEI AND EEO STATEMENTS
DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for the recruitment process and require accommodation, please let us know.
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street in London employer: DECIEM Beauty Group Inc.
At DECIEM, The Abnormal Beauty Company, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Counter Associate at our Selfridges location, you will enjoy generous benefits including paid time off for new parents, access to mental health resources, and opportunities for professional development through LinkedIn Learning. Join us in delivering exceptional customer experiences while being part of a team that values creativity, collaboration, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate - 'The Ordinary' - Selfridges, Oxford Street in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including DECIEM Beauty Group Inc., may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Counter Associate - 'The Ordinary' - Selfridges, Oxford Street in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like DECIEM Beauty Group Inc. that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at DECIEM Beauty Group Inc. will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about DECIEM Beauty Group Inc. and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at DECIEM Beauty Group Inc.
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at DECIEM Beauty Group Inc., it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at DECIEM Beauty Group Inc.!
