Counter Associate \"The Ordinary\" Boots White City in London

Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands and is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. We are growing rapidly and we are looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We are looking for a flexible customer service-oriented Sales Assistant known at DECIEM as Counter Associate, to join our extraOrdinary team in Boots White City to deliver memorable experiences to our customers. Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. This is a 15-hour-a-week position on a part-time basis (3-days). This is a temporary contract until May 2026.

WHAT YOU'D BE DOING IN THIS ROLE

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service.
• Determine the customer's needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service.
• Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM's merchandising concepts.
• Ensure tidiness standards are always respected and maintained.
• Conduct product refunds and address customer issues in a positive manner.
• Responsible for building meaningful relationships with department managers and clients. High standard communication.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Comfortable in engaging customers and applying products to the customer while providing consultations.
• Ability to multi-task, while providing professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There's a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favourite perks and benefits:

• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People First company that lives by our core values to do the right thing, respect small things, and be the future. These values continue to guide us in all that we do.

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM's objective is to build growth and do good things while prioritising people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.