"The Ordinary" Counter Manager - John Lewis (10-month contract) in Liverpool

We are DECIEM, The Abnormal Beauty Company – a vertically integrated beauty company that designs, manufactures, and sells DECIEM and other brands.

What we’re looking for

We seek a full‑time Counter Manager with 2–3 years of management experience, ideally in the fragrance, beauty, fashion, or luxury goods sectors, to lead our lovely DECIEM counter at John Lewis – Liverpool.

Responsibilities

• Lead and supervise all store staff, ensuring effective employee relations, performance management, and smooth execution of all operational functions including sales, merchandising, and customer service.
• Recruit, develop, and mentor a high‑performing team, providing ongoing training and motivation.
• Drive business KPIs and sales performance through strategic planning and execution, ensuring alignment with company goals and consistently exceeding performance metrics and profitability targets.
• Manage scheduling and counter coverage to maintain operational efficiency and optimal customer experience.
• Control operational expenses, monitor daily financial processes, and report key issues to the Area Sales Manager.
• Ensure full compliance with company policies and health & safety standards, including accurate timesheet adjustments in Nova Time.
• Deliver ongoing coaching, promoting continuous development of staff performance and customer service excellence.
• Maintain inventory accuracy and manage weekly orders to meet business needs.
• Provide exceptional customer service, offering expert product knowledge across DECIEM brands.
• Uphold visual merchandising standards, ensuring displays reflect DECIEM branding and support local events.

Qualifications

• Passion for beauty and skincare with strong customer service orientation and enthusiasm for product education.
• Proficient in MS Office, especially Excel and PowerPoint, with excellent written and verbal communication skills.
• Exceptional organizational and time‑management skills, able to multitask and manage conflicting priorities under pressure.
• Demonstrated leadership experience – at least 2 years in a people‑management or supervisory role, with coaching and motivation experience.
• Minimum high‑school diploma; additional certifications or relevant experience considered an asset.

Benefits

• Generous vacation & personal days, including time off for volunteering, voting, and celebrating personal milestones.
• Six months of paid time off for new parents (inclusive of all genders).
• Access to an Employee Assistance Program with mental health care and mindfulness programmes.
• Development grants and LinkedIn Learning membership to support learning and growth.
• First dibs on new products.
• Generous discount on DECIEM products for you, your family, and friends.

Equal Opportunity Employer

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.