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For Companies At a Glance
- Tasks: Engage customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authentic beauty approach.
- Benefits: Enjoy mental health support, LinkedIn Learning access, product discounts, and more perks.
- Why this job: Be part of a diverse team that values kindness, creativity, and sustainability in the beauty industry.
- Qualifications: Customer service experience in retail or luxury sectors is preferred; strong communication skills are essential.
- Other info: DECIEM promotes inclusivity and offers accommodations during the recruitment process.
Counter Associate \”The Ordinary\” Selfridges – Trafford Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner. We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us! WHAT WE’RE LOOKING FOR We are looking for an energetic and flexible customer service-oriented Sales Assistant, known in DECIEM as Counter Associate, to join our \” extraOrdinary \” team in Selfridges – Trafford to deliver memorable experiences to our customers. Experience in the Retail, Department Stores , and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. WHAT YOU’D BE DOING IN THIS ROLE Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training. Ensure standards for quality, customer service, and health and safety are met. Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products. Manage customer feedback and queries. Assist in maintaining counter standards of cleanliness and organization. Be aware of and assist in maintaining DECIEM’s merchandising concepts. Ensure tidiness standards are always respected and maintained. Conduct product refunds and address customer issues in a positive manner. Responsible for building meaningful relationships with department managers and clients. High standard communication. SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE Comfortable in engaging customers and applying products to the customer while providing consultations. Ability to multi-task, while providing professional and outstanding customer service. Desire to spread brand awareness. Effective time management and communication skills. WHAT YOU’LL BE GAINING BY JOINING OUR TEAM There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order: Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. Access to LinkedIn Learning membership to help you keep growing and learning. First dibs on new products. A generous discount on DECIEM products for you, your family, and your friends. BUILDING GROWTH TO POWER GOOD We are a People First company that lives by our core values to: Do the right thing. Respect small things. Be the future. These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. SUSTAINABILITY AND SOCIAL IMPACT DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. CREATING A HUMAN WORLD OF BEAUTY DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know. WANT TO JOIN US? Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. #J-18808-Ljbffr
Counter Associate \"The Ordinary\" Selfridges - Trafford employer: DECIEM Beauty Group Inc.
Contact Detail:
DECIEM Beauty Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Associate \"The Ordinary\" Selfridges - Trafford
✨Tip Number 1
Familiarise yourself with DECIEM's brands, especially The Ordinary. Understanding their product range and unique selling points will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, from providing product recommendations to managing feedback and queries.
✨Tip Number 3
Showcase your enthusiasm for beauty and skincare during any interactions. Whether it's through social media or in-person conversations, expressing your genuine interest can make you stand out as a candidate who aligns with DECIEM's values.
✨Tip Number 4
Network with current or former employees of DECIEM. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Counter Associate position.
We think you need these skills to ace Counter Associate \"The Ordinary\" Selfridges - Trafford
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with DECIEM and its brands, especially The Ordinary. Highlight your understanding of their values, such as authenticity and transparency, in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail, particularly in beauty or luxury sectors. Emphasise customer service skills and any previous roles that required product knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific experiences where you provided excellent customer service and how you can contribute to DECIEM's vision.
Showcase Your Communication Skills: In your application, demonstrate your effective communication skills. Use clear and professional language, and consider including examples of how you've successfully engaged with customers in the past.
How to prepare for a job interview at DECIEM Beauty Group Inc.
✨Show Enthusiasm
As a Counter Associate, you'll be the face of DECIEM. Make sure to greet everyone with genuine enthusiasm and professionalism. This reflects the brand's vision and sets a positive tone for the interaction.
✨Know Your Products
Familiarise yourself with The Ordinary's product range and the science behind them. Being able to educate customers about the benefits and uses of products will demonstrate your expertise and enhance their shopping experience.
✨Demonstrate Excellent Customer Service
Prepare to showcase your customer service skills during the interview. Think of examples where you've gone above and beyond for a customer, as this role requires delivering unparalleled service and building meaningful relationships.
✨Emphasise Teamwork and Flexibility
DECIEM values a collaborative environment. Be ready to discuss how you work well in a team and adapt to changing situations. Highlight any experiences where you've successfully worked with others to achieve a common goal.
