At a Glance
- Tasks: Engage with customers and provide exceptional service as a Counter Associate.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authentic beauty products.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Other info: This role is perfect for those looking to make an impact in a rapidly growing company.
- Why this job: Be part of a mission-driven team that values kindness, creativity, and diversity in the beauty industry.
- Qualifications: No specific experience required, just a passion for customer service and beauty.
The predicted salary is between 24000 - 36000 £ per year.
Counter Associate \"The Ordinary\" Boots Market Street
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands. DECIEM was co-founded in 2013 by the late Brandon Truaxe, with a vision to change the beauty industry through authenticity and transparency, building a happy family of people and brands rooted in kindness, creativity, diversity, and respect, alongside co-founder Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us.
What we’re looking for
We are looking for a flexible, customer service–oriented Counter Associate to join our Boots Market Street team in Manchester.
This is a 15 hours a week position on a part-time basis (3 days).
Key assets
- Beauty, Fragrance, Retail experience
- Customer-centric and people-focused
- Familiar with retail KPIs and metrics
What you’d be doing in this role
- Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
- Determine the customer’s needs and suggest relevant products by listening and sharing product knowledge from brand training
- Ensure standards for quality, customer service, and health and safety are met
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of beauty and skin care, DECIEM brands, and products
- Manage customer feedback and queries
- Assist in maintaining counter standards of cleanliness and organization
- Be aware of and assist in maintaining DECIEM’s merchandising concepts
- Ensure tidiness standards are always respected and maintained
- Conduct product refunds and address customer issues in a positive manner
- Build meaningful relationships with department managers and clients. Maintain high-standard communication
Skills and qualifications
- Experience in the retail and luxury industry is highly desirable, especially in fragrance, beauty, fashion, and luxury goods
- Comfortable engaging customers and providing product consultations
- Ability to multi-task while delivering professional, outstanding customer service
- Desire to spread brand awareness
- Effective time management and communication skills
What you’ll gain by joining our team
There are many benefits of being a DECIEM team member. Here are some of our favourites:
- Generous vacation and personal days, plus additional time off for volunteering, voting, celebrating birthdays, and more
- Unlimited access to an Employee Assistance Program with mental health care and mindfulness resources
- Development grants and a LinkedIn Learning membership
- First dibs on new products
- Generous discount on DECIEM products for you, your family, and friends
Building growth to power good
We are a People First company that lives by our core values:
- Do the right thing
- Respect small things
- Be the future
These values guide us in all that we do. Awards include the CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global.
Sustainability and social impact
DECIEM’s objective is to grow while prioritizing people, animals, and the Earth. Our sustainability strategy focuses on fighting climate change, waste management, responsible packaging and sourcing, product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support charities in response to global events.
Creating a human world of beauty
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change for our team members and the communities where we operate. You can learn more about our DEI commitment in the open letter, Belonging is the Destination, Change is the Journey.
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. We are committed to creating an inclusive and accessible workplace. If you require accommodation during recruitment, please let us know.
Want to join us?
Thank you for reading. If you’re interested, please send your resume. Only shortlisted candidates will be contacted. <3>
Counter Associate \"The Ordinary\" Boots Market Street in Manchester employer: DECIEM Beauty Group Inc.
At DECIEM, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Associate at our Boots Market Street location, you will not only engage with customers in a dynamic retail environment but also benefit from ongoing personal and professional development opportunities within a rapidly growing company. Join us to be part of a supportive team that values creativity, diversity, and the pursuit of excellence in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate \"The Ordinary\" Boots Market Street in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DECIEM Beauty Group Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DECIEM Beauty Group Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Counter Associate \"The Ordinary\" Boots Market Street in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DECIEM Beauty Group Inc.:Your cover letter is your chance to shine! Tell us why you want to work at DECIEM Beauty Group Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DECIEM Beauty Group Inc.!
How to prepare for a job interview at DECIEM Beauty Group Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
