At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for beauty enthusiasts.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authenticity.
- Benefits: Flexible hours, a supportive team, and opportunities for personal growth.
- Other info: Join a rapidly growing family that values kindness, creativity, and diversity.
- Why this job: Be part of a beauty revolution and help customers discover their best selves.
- Qualifications: Energetic, customer-focused, and ready to embrace a dynamic work environment.
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner. We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE’RE LOOKING FOR
We are looking for an energetic and flexible customer service-oriented Sales Assistant, known in DECIEM as Counter Associate, to join our "extraOrdinary" team in Boots - Stratford to deliver memorable experiences to our customers.
Counter Associate \"The Ordinary \" Boots Stratford in City of London employer: DECIEM Beauty Group Inc.
DECIEM is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and kindness thrive. As a Counter Associate at our Boots Stratford location, you will not only engage with customers but also have the opportunity to grow within a rapidly expanding company that values authenticity and transparency. With a commitment to employee development and a supportive team environment, DECIEM offers a unique chance to be part of a beauty revolution while building a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate \"The Ordinary \" Boots Stratford in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DECIEM Beauty Group Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DECIEM Beauty Group Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Counter Associate \"The Ordinary \" Boots Stratford in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DECIEM Beauty Group Inc.:Your cover letter is your chance to shine! Tell us why you want to work at DECIEM Beauty Group Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DECIEM Beauty Group Inc.!
How to prepare for a job interview at DECIEM Beauty Group Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
