Counter Associate - 'The Ordinary' - Selfridges, Birmingham

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We are DECIEM, The Abnormal Beauty Company. We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a flexible customer service‑oriented Sales Assistant known at DECIEM as Counter Associate to join our "extraOrdinary" team in Selfridges, Birmingham to deliver memorable experiences to our customers. Experience in retail, department stores, and the luxury industry is highly desirable, ideally within the fragrance, beauty, fashion, and luxury goods sectors.

POSITION DETAILS

22.5 hour – a week position on a part‑time basis.

WHAT YOU’D BE DOING IN THIS ROLE

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service by educating customers about the world of beauty and skin care, DECIEM brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.
• Conduct product refunds and address customer issues in a positive manner.
• Build meaningful relationships with department managers and clients, maintaining high‑standard communication.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Comfortable engaging customers and applying products to the customer while providing consultations.
• Ability to multi‑task while providing professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time‑management and communication skills.

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

• Generous vacation and personal days, plus additional time off for volunteering, voting, peaceful protesting, celebrating your birthday, and more.
• Six months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to development grants and a LinkedIn Learning membership to help you grow and learn.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

Equal Employment Opportunity

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.