Assistant Store Manager - Commercial Street

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere. We are DECIEM, The Abnormal Beauty Company. We are growing rapidly, and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Human Leader - Assistant Store Manager to inspire our lovely team in Commercial Street. As an Assistant Store Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to the team members' performances and development, inspiring them to meet store targets and KPIs. This is a Full-Time role, 37.5 hours per week. This is a fixed-term contract for 12 months.

Strong Assets:

• Beauty - Skincare background
• Human and Passionate leadership style
• KPI and goal driven

WHAT YOU’D BE DOING IN THIS ROLE

• In partnership with the Store Manager, the Assistant Manager will support in the oversight of daily in-store operations and provide assistance on the sales floor, ensuring the store is profitable.
• Control stock and manage the weekly order of store supplies.
• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
• Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Stay up to date with product knowledge, company information, launches, and campaigns.
• Notify the Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints).
• Chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics.
• Celebrate Success!
• Responsible for monitoring and achieving the overall Store satisfaction and Team educational KPIs.
• Enforce store policies and procedures to be up to company standards and direction.
• Ensure standards for quality, customer service, and health and safety are met.
• Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic.
• Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.).

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Relevant education OR equivalent work experience in customer service/retail is an asset.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Strong communication and leadership skills to coach and mentor employees to success.
• Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines.
• Love of beauty products and a passion for skincare.

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a people-first company that lives by our core values to…

• Play in the grey.
• Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global.

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritising people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey". DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.