At a Glance
- Tasks: Deliver top-notch customer service and provide expert advice on vehicle parts.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups.
- Benefits: Enjoy a competitive salary, flexible working, and fantastic employee discounts.
- Other info: Comprehensive training and career progression opportunities await you.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service skills and a passion for the automotive sector are essential.
The predicted salary is between 36000 - 36000 £ per year.
About the role… We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player.
Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you… We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous). You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment. You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions. You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts. You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure. You will be flexible and dynamic with the ability to adapt to changing priorities. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
Parts Telesales in Yarm employer: Decidebloom Limited
At Stoneacre, we pride ourselves on being one of the UK’s fastest-growing motor groups, offering a vibrant work culture that encourages individuality and exceptional customer service. With industry-leading training and development programmes, competitive salaries, and a commitment to employee wellness, we provide our team with the tools they need to thrive in their careers. Join us in a supportive environment where your contributions are valued, and enjoy unique benefits such as discounts on services and a flexible approach to working patterns.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Telesales in Yarm
✨Tip Number 1
Get to know the company inside out! Research Stoneacre, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Since the Parts Advisor role is all about delivering top-notch service, think of scenarios where you can demonstrate your ability to handle customer queries effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Stoneacre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stoneacre family!
We think you need these skills to ace Parts Telesales in Yarm
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering exceptional service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Parts Advisor role. We love seeing candidates who take the extra step!
Be Yourself:We’re looking for individuals who can shine as themselves. Don’t be afraid to let your personality come through in your application. Show us what makes you unique and how you can contribute to our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Decidebloom Limited
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Familiarise yourself with the Electronic Parts Catalogue and any specific systems mentioned in the job description, like Kerridge. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this role is all about providing industry-leading advice and support.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share experiences where you collaborated with others to achieve a common goal, as being a motivated team player is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if Stoneacre is the right fit for you.
