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- Tasks: Deliver top-notch customer service and provide expert advice on vehicle parts.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Other info: Inclusive workplace with excellent training and career progression opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service skills and a passion for the automotive sector.
The predicted salary is between 30000 - 40000 £ per year.
About the role… We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player.
Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you… We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous). You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment. You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions. You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts. You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure. You will be flexible and dynamic with the ability to adapt to changing priorities. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
The Benefits Discounts on servicing and repairs Training & Development Wellness programme
Parts Advisor - Abarth Fiat Jeep in Wolverhampton employer: Decidebloom Limited
Contact Detail:
Decidebloom Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Abarth Fiat Jeep in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Stoneacre and its values, especially their commitment to customer service and inclusivity. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to interact with customers and colleagues regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your passion for the automotive industry! Be ready to discuss your knowledge of vehicles and parts during interviews. If you have any relevant experience, share those stories to demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining Stoneacre. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Parts Advisor - Abarth Fiat Jeep in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can connect with customers and make their experience memorable!
Highlight Relevant Experience: If you've got experience in the automotive sector or as a Parts Advisor, make sure to mention it! We love seeing candidates who understand the industry and can hit the ground running.
Be Yourself: We value individuality, so don’t be afraid to let your personality come through in your application. Show us who you are and why you’d be a great fit for our team at Stoneacre!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Decidebloom Limited
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Familiarise yourself with the Electronic Parts Catalogue and any specific systems mentioned in the job description, like Kerridge. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this role is all about providing industry-leading advice and support.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share experiences where you collaborated with others to achieve a common goal, as being a motivated team player is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if Stoneacre is the right fit for you.