At a Glance
- Tasks: Manage customer appointments and support digital sales processes.
- Company: Join Stoneacre, a top family-owned motor group in the UK.
- Benefits: Enjoy competitive salary, 30 days leave, and fun team incentives.
- Other info: Flexible hours, career progression, and a supportive work environment.
- Why this job: Be part of a dynamic team driving innovation in the automotive industry.
- Qualifications: GCSEs, basic IT skills, and a proactive attitude required.
The predicted salary is between 25000 - 32000 £ per year.
About the role… Stoneacre, a UK top 15 family owned Motor Group, are expanding our Digital department. We are looking to recruit motivated, enthusiastic individuals to join our team and progress. Our mission is built on proactive change, service-driven interactions, accountability, positivity, and adaptability. We believe in taking initiative, supporting others, and embracing innovation to deliver excellence for our customers and each other. At Stoneacre, we foster an environment where confidence, teamwork, and growth drive our success every day.
As a Digital Sales Administrator, you’ll support our Finance, Part Exchange, New Cars, and Chat teams to ensure all appointments and sales processes are handled efficiently and accurately. Acting as the link between digital operations and our dealerships, you’ll help deliver a seamless customer journey from enquiry to purchase, all whilst contributing towards making Stoneacre the Number One Motor Group. Please note that this role requires you to work from our Head Office based in Thorne (DN8).
We are big enough to matter but small enough to care. Being a family business it’s great to mix personally with Directors as well as fellow employees as we put ‘people’ ahead in our business. Come and join us and enjoy:
- Industry leading competitive salary
- Department incentives including time off, pizza lunches, pamper days, and team outings
- 30 days annual leave including bank holidays
- Free on-site parking
- Close to Thorne North train station
- Dress down days
- Company discounts
- Discounts on company products
- Sales competitions within teams with various incentives
- On site discounted canteen & facilities
- Career progression – a high percentage of management have started from advisor level
- Bonus scheme
- Commission pay
- Contributory workplace pension scheme
- Employee discount card
An average day as a Digital Administrator includes:
- Appointment Management: Book, confirm, and follow up customer appointments via our digital systems.
- Deal Processing: Produce finance documents and input deals accurately into our systems.
- System & Data Management: Maintain up-to-date records across all platforms.
- Team Support: Liaise with dealerships and digital teams to ensure smooth communication and customer satisfaction.
About you…
- Good standard of education (GCSE or equivalent).
- Basic IT skills and confidence with Microsoft Office.
- Administrative experience, ideally in automotive, finance, or a dealership environment.
- Excellent communication skills and attention to detail.
- A proactive, professional, and positive approach.
- Strong time management and ability to work effectively in a fast-paced environment.
What hours will you be working… Delivering a flexible approach to shifts, covering 40 hours per week, covering department opening hours: Monday to Friday 8.30am - 8.00pm, Saturday 9.00am – 5.00pm, Sunday 10.30am – 5.00pm (weekends on a pro rota basis).
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
The Company: Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
The Benefits include:
- Discounts on servicing and repairs
- Training & Development
- Wellness programme
Digital Administator in Thorne employer: Decidebloom Limited
Stoneacre Motor Group is an exceptional employer, offering a dynamic and inclusive work environment where employees can thrive. With state-of-the-art facilities and a commitment to professional development, including industry-leading training in EV technology, we empower our team members to reach their full potential while enjoying flexible working patterns and competitive salaries. Join us and be part of a passionate team dedicated to delivering outstanding customer satisfaction across our extensive network of locations.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Administator in Thorne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Decidebloom Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Decidebloom Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Administator in Thorne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Decidebloom Limited:Your cover letter is your chance to shine! Tell us why you want to work at Decidebloom Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Decidebloom Limited!
How to prepare for a job interview at Decidebloom Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
