At a Glance
- Tasks: Assist Bodyshops with admin tasks and deliver top-notch customer service.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups.
- Benefits: Competitive salary, bonuses, training, discounts, and wellness programmes.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make customers feel valued every day.
- Qualifications: Admin experience preferred; passion for customer service is key.
The predicted salary is between 25000 - 30000 € per year.
About the role… We are excited to be recruiting for a Bodyshop Administrator. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best.
You will be responsible for assisting the Bodyshops in daily controls and provide exceptional administrative support and the highest level of customer service to our customers. If you have a passion for working in a busy high-pressured environment then what are you waiting for… Apply today!
As a Bodyshop Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Bodyshop Administrator...
- Prioritising workload from centralised email inbox: You will work efficiently and effectively alongside the Bodyshop Managers, receptionists and Parts department.
- Qualifying and processing customer insurance claims
- Booking estimate appointments and repair appointments
- Maintain a professional manner at all times.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Building rapport with internal sites / staff and external customers
- Dealing with own customer claims and keep customers ‘up to date’ daily
About you… Previous Bodyshop Administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training can be given. Previous experience of using Kerridge/CDK or a similar system would be advantageous but is not essential. You will be computer literate, especially Microsoft Office and Excel. You will have excellent communication and organisation skills. Committed to providing excellent customer service and thrive in a busy high-pressured environment. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
The Benefits Discounts on servicing and repairs Training & Development Wellness programme
Bodyshop Administrator - Thorne employer: Decidebloom Limited
Stoneacre Motor Group is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. With industry-leading salary packages, comprehensive training programmes, and significant career progression opportunities, employees are empowered to thrive in a supportive environment. Located in Thorne, the role of Bodyshop Administrator not only provides a chance to excel in customer service but also comes with unique benefits such as employee discounts and a wellness programme, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Bodyshop Administrator - Thorne
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about examples from your past experiences that showcase your skills and how you handle high-pressure situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Bodyshop Administrator - Thorne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about the opportunity to work in a busy environment and provide top-notch customer service.
Tailor Your CV:Make sure your CV is tailored to the Bodyshop Administrator role. Highlight any relevant experience, especially in administration or customer service, and don’t forget to mention your organisational skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Stoneacre!
How to prepare for a job interview at Decidebloom Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Bodyshop Administrator role. Familiarise yourself with the key responsibilities like managing customer claims and providing top-notch administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your commitment to customer satisfaction.
✨Brush Up on Your Tech Skills
As a Bodyshop Administrator, you'll likely be using various software systems. Even if you haven't used Kerridge/CDK before, being proficient in Microsoft Office and Excel is crucial. Consider practising common tasks you might encounter, so you can speak confidently about your tech skills during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows that you're not only interested in the job but also in how you can grow within the company.
