At a Glance
- Tasks: Support customers and manage warranty claims with exceptional service and attention to detail.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups.
- Benefits: Competitive salary, bonus scheme, training, discounts, and wellness programme.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Experience in the motor industry and strong administrative skills preferred.
The predicted salary is between 31000 - 31000 € per year.
About the role… We are excited to be recruiting for a Warranty Administrator. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best. The Warranty Administrator plays a key part in the relationship management between the dealership, customer and the manufacturer. You will provide exceptional administrative support and the highest level of customer service to our customers.
As a Warranty Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Warranty Administrator…
- Checking claims submitted by the sites.
- Submitting Warranty to the required manufacturer standards.
- Ensuring the submission of all invoiced jobs and assisting the Accounts department in the reconciliation of the Warranty payments.
- Maintain a professional manner at all times.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Building rapport with internal sites/staff and external customers.
About you… You will have experience working within the motor industry. Previous administration experience will be extremely beneficial. Experience using Kerridge/CDK or a similar system would be advantageous but is not essential. You will need to be organised, efficient, with a keen eye for detail. Have the ability to work within specified guidelines. Committed to providing excellent customer service and thrive in a busy high-pressured environment. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
The Benefits Discounts on servicing and repairs Training & Development Wellness programme
Warranty Administrator - Fiat Hyundai in Sheffield employer: Decidebloom Limited
Stoneacre Motor Group is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. With industry-leading training and development programmes, competitive salaries, and numerous employee benefits such as discounts and wellness initiatives, we are dedicated to fostering your growth and success in the automotive sector. Join us in our mission to provide outstanding customer service while being part of one of the UK's fastest-growing motor groups.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Administrator - Fiat Hyundai in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the motor industry, especially those who work at Stoneacre. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Warranty Administrator.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for a customer. Stoneacre loves candidates who can show they care about delivering top-notch service!
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage your time and keep track of details. As a Warranty Administrator, being organised is key to success, so let them know you’ve got it covered.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stoneacre family. Let’s get you that job!
We think you need these skills to ace Warranty Administrator - Fiat Hyundai in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Warranty Administrator role. Highlight any relevant experience in customer service and administration, especially within the motor industry. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you’ve provided excellent customer service in the past, as this is key for us at Stoneacre.
Showcase Your Attention to Detail:As a Warranty Administrator, attention to detail is crucial. In your application, make sure to demonstrate your organisational skills and ability to work within specified guidelines. We love candidates who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Stoneacre family!
How to prepare for a job interview at Decidebloom Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Warranty Administrator and the key responsibilities involved. Familiarise yourself with the motor industry, especially anything related to Fiat and Hyundai. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your ability to build rapport and resolve issues effectively.
✨Be Organised and Detail-Oriented
As a Warranty Administrator, attention to detail is crucial. During the interview, demonstrate your organisational skills by discussing how you manage tasks and ensure accuracy in your work. You might even want to bring a portfolio of your previous administrative work to showcase your capabilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
