At a Glance
- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups with a family-owned vibe.
- Benefits: Enjoy a competitive salary, flexible working, bonuses, and employee discounts.
- Other info: Diverse workplace with great career progression and wellness programmes.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 1+ year of service advisor experience and excellent communication skills required.
The predicted salary is between 30000 - 34000 £ per year.
About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Salary up to £34,000 OTE a year.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor… Manage all customer communications and interactions on behalf of the dealership. Identify service needs and requirements of the customer. Establish understanding and an agreement with the customer of work required and agree time frames. You will liaise with the workshop to determine vehicle completion times and relay any information. Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused. Regularly update the customer with progress on their vehicle. Process payments and issue invoices for customers. Supporting with handling complaints in line with company policy. Ensure handover and administration of customer vehicles are completed to a high standard. Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. Understand and ensure all objectives are fully achieved.
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail. You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
The Benefits Discounts on servicing and repairs Training & Development Wellness programme
Service Advisor - Toyota in Northallerton employer: Decidebloom Limited
Stoneacre Motor Group is an exceptional employer, offering a dynamic and inclusive work environment where employees can thrive. With state-of-the-art facilities and a commitment to professional development, including industry-leading training in EV technology, we empower our team members to reach their full potential while enjoying flexible working patterns and competitive salaries. Join us and be part of a passionate team dedicated to delivering outstanding customer satisfaction across our extensive network of locations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Toyota in Northallerton
✨Tip Number 1
Get to know the company inside out! Research Stoneacre and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a pro at talking to customers. Role-play with a friend or family member to get comfortable with handling different scenarios, especially when it comes to resolving complaints.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Stoneacre family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Service Advisor - Toyota in Northallerton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key for a Service Advisor role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Decidebloom Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with customer service principles and the specific needs of the automotive industry. Research Stoneacre and their values to show you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether it’s resolving complaints or providing updates. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to manage customer interactions.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you’ve had to think on your feet or resolve issues quickly. Be ready to discuss these during the interview, as they’ll want to see how you handle high-pressure situations. Highlight your attention to detail and time management skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and enthusiasm for the position. Inquire about the training programmes available, the team culture, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
