At a Glance
- Tasks: Welcome customers, provide refreshments, and ensure a smooth showroom experience.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups.
- Benefits: Competitive salary, flexible hours, training, and employee discounts.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong team player with customer service experience and good IT skills.
The predicted salary is between 7270 - 7270 € per year.
About the role… We are excited to be recruiting for a Showroom Host. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for greeting and welcoming customers and visitors on arrival into the showroom and ensure they are guided to the right person. As a Showroom Host, you will be a valued team member committed to delivering the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free onsite parking
An average day as a Showroom Host…
- Greet customers and visitors, ensuring waiting times are kept to a minimum.
- Offer customers and visitors refreshments.
- Encourage customers to engage with the products and services in a relaxed environment.
- Handle basic product queries using supporting information, providing our customers with confidence that they are receiving a professional service.
- Ensure the customer experience is personalised and efficient.
- Maintain and coordinate the showroom environment and ambience and ensure the showroom is clean and tidy in accordance with operational guidelines.
- Handle inbound telephone calls and direct them to the relevant colleague or department.
- Work with the showroom team to support promotions and events, ensuring brochures are up to date and in the right places.
- Maintain accurate customer records, keeping them up to date.
- As a fully embedded member of the team, you will ensure sales opportunities are handed over seamlessly to our sales colleagues.
- Attend training and meetings as and when required to ensure your continuous development and gain specialist product knowledge.
About you… You will be a strong team player and comfortable working with others. You will have strong influencing skills with the ability to build relationships as well as being empathetic, confident, engaging and pleasant. You will be customer focused and enjoy providing excellent service to our customers and meeting their needs. You will be organised, professional and efficient under pressure. You will have a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths. You will have previous relevant experience working in a customer-facing role preferably within the automotive industry. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
Showroom Host - Toyota in Gateshead employer: Decidebloom Limited
Stoneacre Motor Group is an exceptional employer, dedicated to fostering a diverse and inclusive workplace where employees can thrive. With industry-leading career progression opportunities, comprehensive training programmes, and a commitment to employee well-being, Stoneacre ensures that every team member feels valued and supported in their professional journey. Located across 64 sites in England and Wales, the company offers a vibrant work culture that prioritises customer satisfaction and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Host - Toyota in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stoneacre and its values. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your customer service skills! As a Showroom Host, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in greeting customers and handling queries.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Stoneacre.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out in the process.
We think you need these skills to ace Showroom Host - Toyota in Gateshead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Showroom Host role. Highlight any relevant experience in customer-facing roles, especially in the automotive industry, and explain how it makes you a great fit for us.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re the right person for the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Decidebloom Limited
✨Know the Company Inside Out
Before your interview, take some time to research Stoneacre and its values. Understand their commitment to customer service and how they aim to be the best in the motor industry. This will help you align your answers with what they’re looking for.
✨Show Off Your Customer Service Skills
As a Showroom Host, your role revolves around customer interaction. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build relationships and provide excellent service.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about how you would handle specific scenarios that might arise in the showroom. This will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent Stoneacre’s brand.
