At a Glance
- Tasks: Lead community operations and create an engaging member experience at Inflection Club.
- Company: Join a pioneering co-investment community for accredited investors and operators.
- Benefits: Competitive salary, performance bonuses, equity options, and the chance to shape a new venture.
- Other info: Opportunity to work closely with founding partners and grow within a dynamic environment.
- Why this job: Be at the forefront of building a unique community and drive impactful events.
- Qualifications: Experience in revenue operations, CRM management, and community building required.
The predicted salary is between 80000 - 120000 € per year.
About Inflection Club
Inflection Club is a private co‑investment community for accredited investors, operators, and family offices that provides curated access to pre‑IPO deals from early to late‑stage opportunities.
What You Will Do
The Director of Community & Operations owns the operating system that makes Inflection Club feel like a private club rather than a platform. You build and run everything a member sees, touches, or experiences – from application to onboarding, roundtables, events, and renewals. Your counterpart is the Director of Investments who owns the deal pipeline; together you form the founding leadership team beneath the Managing Partners.
- Member Onboarding & Activation: Design and execute the onboarding flow for every new member – from payment to round‑table assignment. Target: activate ≥90 % of new members within 14 days. Build the welcome sequence, orientation materials, and first‑touch experience.
- Sales Pipeline & Revenue Operations: Own the full sales pipeline from lead to close, managing the closer and ensuring conversion targets are hit. Build and maintain the CRM (HubSpot) pipeline, proper stage definitions, automation, and reporting. Track and report on DM‑sourced versus outside‑DM pipeline separately.
- Community Experience & Engagement: Own the member experience layer – community, content calendar, member communications, feedback loops. Monitor engagement metrics and proactively address churn signals. Build systems that scale community without scaling headcount proportionally.
- Events & Live Experiences: Plan and execute two major live events in Year 1: November 2026 and April 2027. Each event targets 30 new member conversions. Own all logistics, speaker coordination, venue, production, and follow‑up.
- Communications & Marketing Ops: Own all member‑facing communications – newsletters, deal alerts, community updates. Coordinate with marketing on external positioning and lead generation (M4 $30 K/mo budget). Ensure brand consistency across all touchpoints.
- CRM, Tech Stack & Infrastructure: Own technology layer – CRM configuration, automation, member portal, reporting dashboards. Select and implement tools; build the ops playbook for scale.
- P&L Accountability: Shared ownership with Director of Investments of overall member growth targets (directly tied to compensation). Direct ownership of retention, onboarding quality, and NPS.
- Team Management: Direct reports include the closer and CSM (VC associate coordinates with Director of Investments). Responsible for hiring, onboarding, and performance management of the operational team.
Requirements
- Experience building revenue operations and commercial systems at organizations of 200+ people, with proven track‑record.
- CRM and sales pipeline architect – HubSpot, Salesforce, or equivalent, with configuration, automation, and reporting experience.
- Experience building or scaling a high‑touch community, membership product, or mastermind; knows the distinction between a Slack channel and a club.
- Ability to produce live events for sophisticated audiences – venue, food, conversation, and follow‑up reflect the brand.
- Proven team‑management and playbook writing skills – no bottleneck mindset.
- Data‑driven mindset – set KPIs, review them, and act when numbers indicate issues.
- Fast‑moving execution without sloppiness; a founding‑team environment rewards both.
Benefits
Build a category‑defining company from the ground up with your vision at the center. Leverage a built‑in distribution channel of thousands of engaged, high‑trust members from Day 1. Competitive base salary, performance bonus tied to growth, and equity/carry package that gives a direct stake in the club’s success.
Director of Community and Operations employer: Decentralized Masters
Inflection Club is an exceptional employer that fosters a vibrant and collaborative work culture, where your contributions directly shape the member experience in a unique private co-investment community. With a focus on employee growth, you will have the opportunity to build and execute innovative systems while enjoying competitive compensation, performance bonuses, and equity options that align your success with the club's achievements. Join us in a dynamic environment that values creativity and teamwork, all while engaging with a network of high-trust members from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Community and Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant online communities, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up prepared for interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re a great fit for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it shows you’re genuinely interested in being part of our community. Don’t miss out on the chance to join us!
We think you need these skills to ace Director of Community and Operations
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Inflection Club and how you can contribute to making it feel like a private club.
Tailor Your Experience:Make sure to highlight your relevant experience in community building and operations. We’re looking for someone who knows their way around CRM systems and can manage member experiences, so be specific about your past roles and achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see how you fit into our vision.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Decentralized Masters
✨Know the Community Inside Out
Before your interview, dive deep into Inflection Club's mission and values. Understand what makes it a unique co-investment community and how it operates. This knowledge will help you articulate how your experience aligns with their goals, especially in creating a member-centric environment.
✨Showcase Your Operational Expertise
Be ready to discuss specific examples of how you've built and managed operational systems in previous roles. Highlight your experience with CRM tools like HubSpot or Salesforce, and be prepared to explain how you've used data to drive decisions and improve member engagement.
✨Prepare for Event Planning Questions
Since you'll be responsible for executing major live events, think about past events you've organised. Be ready to share your approach to logistics, speaker coordination, and how you ensured a seamless experience for attendees. This will demonstrate your capability to handle high-stakes situations.
✨Emphasise Team Management Skills
As a Director, you'll lead a team, so it's crucial to convey your leadership style. Prepare to discuss how you've successfully managed teams in the past, including hiring, onboarding, and performance management. Share examples that reflect your ability to foster a collaborative and high-performing environment.
