At a Glance
- Tasks: Provide top-notch customer service and share your passion for sport.
- Company: Join Decathlon, a vibrant community of sports enthusiasts.
- Benefits: Enjoy career progression, profit sharing, and generous staff discounts.
- Other info: Work in a fun team environment with flexible hours.
- Why this job: Combine your love for sport with a rewarding customer service career.
- Qualifications: Passion for sport, problem-solving skills, and great communication.
The predicted salary is between 28800 - 43200 £ per year.
LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER? IF YES, THIS IS THE PERFECT ROLE FOR YOU.
As a Customer Experience Advisor you will be providing the best care for our customers, both in-store and online. The most important part of your role is to ensure that all customers leave delighted with our products and your service.
What will you benefit from?
- Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless.
- Profit sharing scheme - We are one big international family who exclusively shares the profit we make with our employees.
- Quarterly bonus scheme.
- Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
- Cycle to work scheme - 25% discount on a bike of your choice.
- 30% staff discount on our Decathlon products.
Your Responsibilities:
- Customer Service - Through your own passion for sport, you will share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for.
- Merchandising - Every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising.
- Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together.
Who Are You?
- Someone looking to combine a passion for sport with work.
- A people person who is prepared to go the extra mile.
- Someone looking for a retail career with a difference.
- Problem solver with excellent communication skills.
- Able to play as part of the team during the busiest times (weekends and holidays).
As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.
IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY.
Full-time Customer Service Sports Advisor in Wednesbury employer: Decathlon
Decathlon is an excellent employer for those passionate about sports, offering a vibrant work culture where teamwork and individual contributions are celebrated. With opportunities for personal growth through hands-on product training and a commitment to omnichannel retail, employees can thrive in a dynamic environment that values customer service and technical expertise. Located in a community-focused area, Decathlon provides a unique chance to engage with fellow sports enthusiasts while making a meaningful impact on customers' sporting experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Customer Service Sports Advisor in Wednesbury
✨Tip Number 1
Get to know the company inside out! Research Decathlon's values, products, and culture. This way, when you chat with them, you can show off your passion for sport and how you fit right in.
✨Tip Number 2
Practice your problem-solving skills! Think of scenarios where you’ve helped customers in the past. Be ready to share these stories during your interview to demonstrate your ability to go the extra mile.
✨Tip Number 3
Show your team spirit! Highlight experiences where you’ve worked well in a team, especially in busy environments. Decathlon loves a good team player, so let them know you’re all about collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Decathlon family!
We think you need these skills to ace Full-time Customer Service Sports Advisor in Wednesbury
Some tips for your application 🫡
Show Your Passion for Sport:Make sure to highlight your love for sport in your application. We want to see how your enthusiasm can translate into helping our customers find the right products and solutions.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Customer Service Sports Advisor role. We appreciate when you connect your background to what we do.
Be Personable:Since this role is all about customer interaction, let your personality shine through in your written application. We’re looking for someone who can communicate effectively and connect with our customers, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Decathlon
✨Show Your Passion for Sport
Make sure to express your love for sport during the interview. Share personal experiences or stories that highlight your enthusiasm and how it relates to customer service. This will show that you’re not just a candidate, but someone who genuinely cares about the products and the customers.
✨Prepare for Common Customer Scenarios
Think about potential customer service scenarios you might face in this role. Prepare examples of how you would handle difficult situations or solve problems effectively. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Know the Products Inside Out
Familiarise yourself with Decathlon's product range, especially the sports you’re passionate about. Being able to discuss specific products and their benefits will impress the interviewers and show that you’re ready to provide top-notch advice to customers.
✨Emphasise Teamwork Skills
Since teamwork is crucial in this role, be ready to share examples of how you’ve successfully worked in a team before. Highlight your ability to collaborate and support your colleagues, especially during busy times like weekends and holidays.
