At a Glance
- Tasks: Provide top-notch customer service and share your passion for sport.
- Company: Join Decathlon, a vibrant community of sports enthusiasts.
- Benefits: Enjoy career progression, profit sharing, and generous staff discounts.
- Other info: Flexible hours with a focus on teamwork and fun!
- Why this job: Combine your love for sport with a rewarding customer service role.
- Qualifications: Passion for sport and excellent communication skills required.
The predicted salary is between 10 - 12 £ per hour.
As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. The most important part of your role is to ensure that all customers leave delighted with our products and your service.
What will you benefit from?
- Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
- Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees. We play sport together and have regular team socials!
- Quarterly bonus scheme
- Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
- Cycle to work scheme - 25% discount on a bike of your choice.
- 30% staff discount on our Decathlon products.
Your Responsibilities:
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!
- Merchandising - Every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Who Are You?
- Someone looking to combine a passion for sport with work.
- A people person who is prepared to go the extra mile.
- Someone looking for a retail career with a difference.
- Problem solver with excellent communication skills.
- Able to play as part of the team during the busiest times (weekends and holidays).
Additional Information:
As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.
IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!
Part Time Customer Service Advisor in Stockport employer: Decathlon
At Decathlon, we pride ourselves on being an exceptional employer that values passion for sport and customer service. Our vibrant work culture fosters teamwork and personal growth, offering endless career progression opportunities from customer service roles to management positions. With benefits like profit sharing, generous staff discounts, and a commitment to fair pay, we ensure our employees feel valued and motivated in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Stockport
✨Tip Number 1
Get to know the company inside out! Research Decathlon's values, products, and culture. This way, when you chat with them, you can show off your passion for sport and how you fit into their team.
✨Tip Number 2
Practice your problem-solving skills! Think of scenarios where you’ve helped customers in the past. Be ready to share these stories during your interview to demonstrate your ability to go the extra mile.
✨Tip Number 3
Show your team spirit! Highlight experiences where you’ve worked well in a team, especially in busy environments. Decathlon loves a good team player, so let them know you’re ready to jump in and help out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the Decathlon family. Plus, it’s super easy to do!
We think you need these skills to ace Part Time Customer Service Advisor in Stockport
Some tips for your application 🫡
Show Your Passion for Sport:When writing your application, let your love for sport shine through! Share your experiences and how they relate to the role. We want to see that you’re not just looking for a job, but that you genuinely care about helping others enjoy their sporting journey.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for problem solvers and team players, so give us examples of how you've excelled in these areas before!
Keep It Clear and Concise:While we love a good story, keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Decathlon
✨Show Your Passion for Sport
Make sure to express your love for sport during the interview. Share personal experiences or stories that highlight your enthusiasm and how it relates to customer service. This will resonate well with the interviewers, as they’re looking for someone who genuinely cares about the products and the customers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully solved problems in previous roles or situations. Think of scenarios where you turned a negative customer experience into a positive one. This will showcase your ability to handle challenges effectively, which is crucial for a Customer Service Advisor.
✨Know the Products Inside Out
Familiarise yourself with Decathlon's product range before the interview. Being able to discuss specific items and their benefits will show that you're proactive and ready to provide excellent service. It’s all about helping customers find the right gear for their sporting needs!
✨Emphasise Teamwork
Since the role involves working closely with a team, be prepared to talk about your experiences in team settings. Highlight times when you collaborated successfully with others, especially in busy environments. This will demonstrate that you can thrive in a team-oriented atmosphere, which is key for this position.
