At a Glance
- Tasks: Diagnose and repair bikes while providing top-notch customer service.
- Company: Join Decathlon, a global leader in sports retail with a passion for wellbeing.
- Benefits: Enjoy discounts, bonuses, and fun team activities while growing your skills.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of a sustainable mission and help customers keep their gear in top shape.
- Qualifications: A love for sports, great people skills, and a knack for fixing things.
The predicted salary is between 22000 - 28000 £ per year.
International. Sport-passionate. Collaborative team members. Stronger together through our driving force to bring people together through sports to make wellbeing accessible for all. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!
As a Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.
No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
In a nutshell, your responsibilities will include:
- Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
- Servicing and repair of customer products within your Decathlon Store
- Ensuring that your customers have the best customer service experience
- Stock management, ordering and control
- Business performance analysis
- Creatively developing and growing the workshop operation and customer base
- Delivery of workshop KPI’s
As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
The profile we’re looking for:
- A sports fanatic at heart
- Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
- A master of creative solutions, spotting details others miss
- Smooth talker with top-notch people skills
- Customer service champ who loves going above and beyond
- Eager beaver for personal growth and helping others learn
- Tech-savvy enough to navigate the digital world
- Understanding of commerciality and how to grow and develop a business
- A passion for sustainability
Get to enjoy the following benefits and perks:
- Teammate bonus scheme
- Pension contribution
- Healthy discounts on all Decathlon goodies and services
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
- A career pathway that is designed by you
- Being part of a team that enjoys repairing
We do NOT sponsor Visas in this position.
Bike Workshop Mechanic in Oxford employer: Decathlon
At Decathlon UK, we pride ourselves on being an excellent employer that champions sports and wellbeing. Our collaborative work culture fosters personal growth and creativity, allowing you to thrive as a Bike Workshop Mechanic while contributing to sustainability efforts. With competitive benefits, including a teammate bonus scheme, extensive training opportunities, and a vibrant team atmosphere, Decathlon is the perfect place for passionate individuals looking to make a meaningful impact in the world of sports.
StudySmarter Expert Advice🤫
We think this is how you could land Bike Workshop Mechanic in Oxford
✨Tip Number 1
Get to know the company! Research Decathlon's values and mission. When you walk into that interview, show us how your passion for sports aligns with our goal of making wellbeing accessible for all.
✨Tip Number 2
Bring your A-game to the workshop! If you’ve got experience fixing bikes, don’t just talk about it—show us! Bring examples of your work or even photos of repairs you've done. We love seeing your skills in action!
✨Tip Number 3
Be a people person! Your role is all about customer service, so practice your smooth talking. Think of ways to engage with customers and make their experience memorable. We want to see your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your enthusiasm for sustainability and teamwork. We’re looking for those who are eager to grow and help others learn!
We think you need these skills to ace Bike Workshop Mechanic in Oxford
Some tips for your application 🫡
Show Your Passion for Sports:Let your love for sports shine through in your application! We want to see how your enthusiasm aligns with our mission at Decathlon. Share any personal experiences or achievements that highlight your dedication to an active lifestyle.
Highlight Relevant Experience:If you've got previous workshop experience or are Cytech certified, make sure to mention it! We’re looking for those who can diagnose and repair bikes like a pro, so don’t hold back on showcasing your skills.
Customer Service is Key:We pride ourselves on providing top-notch customer service, so be sure to include examples of how you’ve gone above and beyond for customers in the past. Show us that you’re a smooth talker with people skills that can charm anyone!
Apply Through Our Website:Ready to join our team? Make sure to apply through our website for the best chance of success! We can’t wait to see your application and hopefully welcome you to our Decathlon family.
How to prepare for a job interview at Decathlon
✨Know Your Bikes
Brush up on your bike knowledge before the interview. Be ready to discuss different types of bikes, common issues, and how you would diagnose and fix them. Showing your passion for cycling and understanding of bike mechanics will impress the interviewers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or creatively solved a problem. Decathlon values customer experience, so demonstrating your people skills will be crucial.
✨Sustainability Matters
Familiarise yourself with Decathlon's sustainability initiatives. Be ready to discuss how you can contribute to reducing waste and promoting recycling in the workshop. Showing that you share their values will make you stand out as a candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the workshop's goals, team dynamics, or opportunities for personal growth. It shows you're genuinely interested in the role and eager to be part of the team.
