At a Glance
- Tasks: Connect with customers and provide tailored advice on sports products and services.
- Company: Join Decathlon, a global leader in sports retail with a vibrant team culture.
- Benefits: Enjoy discounts, fun activities, and top-notch training opportunities.
- Other info: Dynamic environment with opportunities for personal growth and teamwork.
- Why this job: Be the face of sports retail and help others enjoy their sporting journey.
- Qualifications: Passion for sports, strong communication skills, and a customer-focused mindset.
The predicted salary is between 10 - 12 £ per hour.
International. Sport-passionate. Collaborative team members. Stronger together through our driving force to bring people together through sports to make wellbeing accessible for all. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!
THE JOB
As a Sport Advisor (Sales Assistant), you are the face of our store and the primary connection to our customers. By providing expert advice to everyone from beginners to seasoned athletes, you ensure they leave with the right gear, the right service, and a great experience—whether in-store, online, or beyond.
What You'll Do:
- Deliver exceptional customer experiences by providing tailored product and service solutions:
- Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
- Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
- Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
- Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
- Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
- Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:
- Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
- Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
- Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
- Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
- Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
- Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.
Who You Are:
We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are:
- A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
- Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual.
- A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
- An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
- A Problem-Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges.
- Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
- Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
- Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.
If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.
Get to enjoy the following benefits and perks:
- Healthy discounts on all Decathlon goodies
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
- … and many more
Part-time Sport Advisor (Sales Assistant) in Cheltenham employer: Decathlon
At Decathlon UK, we pride ourselves on being an excellent employer that champions a vibrant and collaborative work culture, where sports enthusiasts can thrive. Our commitment to employee growth is evident through top-notch training at Decathlon Academy and a range of benefits including healthy discounts, fun staff activities, and a Cycle-to-Work Scheme, all designed to foster a supportive environment for our team members. Join us in making wellbeing accessible for all while enjoying a fulfilling career in the heart of the sporting community.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Sport Advisor (Sales Assistant) in Cheltenham
✨Tip Number 1
Get to know Decathlon inside out! Familiarise yourself with their products and services, so you can chat confidently about them during your interview. Show your passion for sports and how it aligns with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing a role at Decathlon. Personal connections can make a big difference!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to help a customer find the right gear. Role-play with a friend or family member to get comfortable with providing tailored solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can showcase your enthusiasm for the role and the company directly. Don’t forget to follow up after applying to express your interest!
We think you need these skills to ace Part-time Sport Advisor (Sales Assistant) in Cheltenham
Some tips for your application 🫡
Show Your Passion for Sports:Make sure to highlight your love for sports in your application. We want to see how your enthusiasm can connect with our customers and enhance their experience!
Tailor Your Application:Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect how your skills align with the role of a Sport Advisor. We appreciate when you show us you’ve done your homework.
Be Personable:Let your personality shine through in your written application. We’re looking for team players who can build relationships, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Decathlon
✨Know Your Sports
Brush up on your sports knowledge before the interview. Be ready to discuss your favourite sports, products, and how they can benefit different types of customers. This shows your passion and expertise, which is key for a Sport Advisor role.
✨Customer Service Scenarios
Prepare for potential customer service scenarios you might face in the role. Think about how you would handle various situations, from helping a beginner choose their first gear to assisting a seasoned athlete with specific needs. This will demonstrate your problem-solving skills and customer focus.
✨Show Your Team Spirit
Decathlon values collaboration, so be ready to share examples of how you've worked effectively in a team. Highlight any experiences where you contributed to a positive atmosphere or helped colleagues achieve a common goal. This will resonate well with their team-oriented culture.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the company and its mission. Inquire about their sustainability practices or how they foster a welcoming environment in-store. This not only shows your enthusiasm but also aligns with their values.
