Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and share your passion for sport.
- Company: Join Decathlon, a vibrant community of sports enthusiasts.
- Benefits: Career progression, profit sharing, and generous staff discounts.
- Other info: Work in a fun team environment with opportunities for growth.
- Why this job: Combine your love for sport with a rewarding career in customer service.
- Qualifications: Passion for sport, excellent communication, and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. The most important part of your role is to ensure that all customers leave delighted with our products and your service.
What will you benefit from?
- Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
- Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees. We play sport together and have regular team socials!
- Quarterly bonus scheme
- Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
- Cycle to work scheme - 25% discount on a bike of your choice.
- 30% staff discount on our Decathlon products.
Your Responsibilities:
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!
- Merchandising - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Who Are You?
- Someone looking to combine a passion for sport with work.
- A people person who is prepared to go the extra mile.
- Someone looking for a retail career with a difference.
- Problem solver with excellent communication skills.
- Able to play as part of the team during the busiest times (weekends and holidays).
Additional Information:
As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.
IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!
Customer Service Advisor in Belfast employer: Decathlon
Contact Detail:
Decathlon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company! Before your interview, dive into Decathlon's values and culture. Show us that you’re not just a fan of sport but also passionate about what we stand for. This will help you connect with the team and demonstrate that you’re a perfect fit!
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past where you’ve gone the extra mile for customers or tackled tricky situations. We want to see how you handle challenges, especially in a busy retail environment.
✨Tip Number 3
Be ready to showcase your teamwork! Share stories about how you’ve collaborated with others in previous roles. At Decathlon, we thrive on being part of a team, so let us know how you can contribute to our shop floor family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team. So, hit that apply button and let’s get started on this exciting journey together!
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Your Passion for Sport: Make sure to highlight your love for sport in your application. We want to see how your enthusiasm can translate into providing excellent customer service and sharing your experiences with our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Customer Service Advisor role. We appreciate when you connect your background to what we do at Decathlon.
Be Yourself: Let your personality shine through in your written application. We’re looking for genuine people who are ready to go the extra mile for our customers, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Decathlon
✨Show Your Passion for Sport
Make sure to express your love for sport during the interview. Share personal experiences or stories that highlight how your passion has influenced your life and work. This will resonate with the interviewers and show that you’re genuinely interested in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your ability to think on your feet and provide excellent service.
✨Know the Company and Its Values
Research Decathlon’s mission and values before the interview. Be ready to discuss how your personal values align with theirs, especially regarding teamwork and customer satisfaction. This shows that you’re not just looking for any job, but that you want to be part of their family.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about team dynamics, career progression opportunities, or how they measure customer satisfaction. This demonstrates your interest in the role and helps you assess if it’s the right fit for you.