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For Companies At a Glance
- Tasks: Diagnose and repair sports products, mainly bikes, while providing top-notch customer service.
- Company: Join Decathlon UK, a leading global sports retailer passionate about sports and sustainability.
- Benefits: Enjoy a full-time role with opportunities for personal growth and a vibrant team culture.
- Why this job: Be part of a mission to promote healthier living and sustainability through sports.
- Qualifications: A love for sports, customer service skills, and a knack for fixing things.
- Other info: Flexible hours including evenings and weekends, with great career development potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Workshop Technician Full- time 39h role at Decathlon UK
International. Sports enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sports.
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world\\\’s largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!
As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.
No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores – you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
Responsibilities
- Diagnosis of technical faults in customer products – and agreeing on the best solution with customers
- Servicing and repair of customer products within your Decathlon Store
- Ensuring that your customers have the best customer service experience
- Stock management, ordering and control
- Business performance analysis
- Creatively developing and growing the workshop operation and customer base
- Delivery of workshop KPI’s
Additional Information
As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
The Profile We’re Looking For
- A sports fanatic at heart
- Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
- A master of creative solutions, spotting details others miss
- Smooth talker with top-notch people skills
- Customer service champ who loves going above and beyond
- Eager beaver for personal growth and helping others learn
- Tech-savvy enough to navigate the digital world
- Understanding of commerciality and how to grow and develop a business
- A passion for sustainability
Seniority level
- Entry level
Employment type
- Full-time
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Workshop Technician Full- time 39h employer: Decathlon UK
Contact Detail:
Decathlon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Technician Full- time 39h
✨Tip Number 1
Get to know Decathlon's vibe! Before your interview, dive into their mission and values. Show us that you're not just a sports enthusiast but also someone who aligns with our passion for sustainability and customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical skills and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your problem-solving skills.
✨Tip Number 3
Don’t forget to ask questions! When we chat, show us your curiosity about the workshop operations and how you can contribute. This not only demonstrates your interest but also helps you figure out if we're the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and serious about joining our team. Let’s get you on board!
We think you need these skills to ace Workshop Technician Full- time 39h
Some tips for your application 🫡
Show Your Passion for Sports: When you're writing your application, let your love for sports shine through! We want to see how your enthusiasm aligns with our mission at Decathlon. Share any personal experiences or stories that highlight your connection to sports.
Highlight Relevant Skills: Make sure to mention any technical skills or previous workshop experience you have. If you're Cytech certified or have a knack for fixing bikes, shout about it! We’re looking for those creative solutions and attention to detail.
Customer Service is Key: Since you'll be interacting with customers regularly, emphasise your people skills in your application. Share examples of how you've gone above and beyond to provide excellent service in the past. We love a customer service champ!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Decathlon UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially about bikes and sports products. Familiarise yourself with common issues and repairs, as well as the latest trends in sustainability within the sports industry. This will show your passion and expertise during the interview.
✨Show Off Your People Skills
As a Workshop Technician, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your people skills and commitment to customer satisfaction.
✨Be Ready to Problem-Solve
Expect to face some scenario-based questions where you'll need to demonstrate your problem-solving abilities. Practice thinking on your feet by considering how you would diagnose and fix common issues with sports products. This will showcase your creative solutions and technical know-how.
✨Embrace the Company Culture
Decathlon values teamwork and a love for sports, so make sure you convey your enthusiasm for both. Research their mission and values, and think about how you can contribute to their goal of promoting healthier living. Showing that you align with their culture will make you a standout candidate.