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- Tasks: Diagnose and repair sports products, mainly bikes, while providing top-notch customer service.
- Company: Join Decathlon, a leading global sports retailer passionate about sustainability.
- Benefits: Enjoy flexible hours, personal growth opportunities, and be part of a vibrant team.
- Why this job: Make a real impact by extending the life of sports products and promoting sustainability.
- Qualifications: Customer service skills, tech-savvy, and a passion for fixing things.
- Other info: Dynamic work environment with opportunities for creativity and business growth.
The predicted salary is between 24000 - 36000 £ per year.
As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You\’ll be helping customers extend the life of their sports products by keeping them performing like new for longer. No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores – you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life. In a nutshell, your responsibilities will include:
- Diagnosis of technical faults in customer products – and agreeing on the best solution with customers
- Servicing and repair of customer products within your Decathlon Store
- Ensuring that your customers have the best customer service experience
- Stock management, ordering and control
- Business performance analysis
- Creatively developing and growing the workshop operation and customer base
- As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
- Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
- A master of creative solutions, spotting details others miss
- Smooth talker with top-notch people skills
- Customer service champ who loves going above and beyond
- Eager beaver for personal growth and helping others learn
- Tech-savvy enough to navigate the digital world
- Understanding of commerciality and how to grow and develop a business
- A passion for sustainability
- At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world\’s largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!
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Workshop Technician employer: Decathlon UK
Contact Detail:
Decathlon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Technician
✨Tip Number 1
Get to know the company! Research Decathlon's values and mission, especially their focus on sustainability. This will help you connect your passion for sports and the environment during interviews.
✨Tip Number 2
Practice your people skills! As a Workshop Technician, you'll be chatting with customers all day. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your technical know-how! Be ready to discuss your experience with diagnosing and repairing sports products, especially bikes. Bring examples of past successes to the table to impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Decathlon team and ready to dive into the workshop world.
We think you need these skills to ace Workshop Technician
Some tips for your application 🫡
Show Your Passion for Sports: When you're writing your application, let your love for sports shine through! We want to see how your enthusiasm aligns with our mission at Decathlon. Share any personal experiences or stories that highlight your connection to sports and how it drives you.
Highlight Relevant Skills: Make sure to showcase any technical skills or previous workshop experience you have, especially if you're Cytech certified. We’re looking for someone who can diagnose and repair products efficiently, so don’t hold back on detailing your expertise!
Customer Service is Key: Since providing an excellent customer experience is a big part of the role, include examples of how you've gone above and beyond for customers in the past. We love a smooth talker with top-notch people skills, so let us know how you connect with others!
Emphasise Sustainability: As a Workshop Technician, you'll play a vital role in our sustainability efforts. Mention any relevant experiences or ideas you have about recycling and repairing products. Show us how you can contribute to reducing our impact on the planet while keeping our customers happy!
How to prepare for a job interview at Decathlon UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially about bike repairs and servicing. Familiarise yourself with common faults and solutions, as well as the latest trends in sustainability within the sports industry. This will show that you're not just passionate but also knowledgeable.
✨Show Off Your People Skills
As a Workshop Technician, customer service is key. Prepare examples of how you've gone above and beyond for customers in the past. Think about times when you’ve turned a negative experience into a positive one. This will demonstrate your ability to connect with customers and provide an exceptional service.
✨Be Creative with Solutions
Decathlon values creative problem-solving. During the interview, be ready to discuss how you've approached tricky repairs or customer issues in innovative ways. Highlight any experiences where you’ve had to think outside the box to achieve a great outcome.
✨Passion for Sustainability
Since sustainability is a big part of Decathlon's mission, come prepared to talk about your own views on sustainability in sports. Share any personal initiatives you've taken or ideas you have for promoting sustainability in the workshop. This will show that you align with their values and are eager to contribute.
