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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and promote a range of sports products.
- Company: Join Decathlon UK, a leading global sports retailer with a passion for sport.
- Benefits: Enjoy discounts, fun staff activities, and training opportunities.
- Why this job: Be the heart of customer experience and share your love for sports.
- Qualifications: Passion for sports, strong communication skills, and a customer-focused mindset.
- Other info: Collaborative team environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Mountain Sports Advisor (Sales Assistant) role at Decathlon UK.
International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world\’s largest sports retailers, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation.
As Mountain Sports Advisor, you will be the heart and soul of the customer experience! You\’ll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels – in-store, online, and beyond.
What You’ll Do
- Deliver exceptional customer experiences by providing tailored product and service solutions
- Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities
- Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions
- Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases
- Promote Products and Services: Actively promote and sell our offer through in-store interactions, online platforms, and social media engagement
- Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience
- Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions
- Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions
- Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases
- Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand
- Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company\’s guidelines
- Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers
- Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices
Who You Are
- A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others
- Customer-Focused: You’re dedicated to providing exceptional customer service and building positive relationships with every individual
- A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere
- An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds
- A Problem-Solver: You’re resourceful, adaptable, and able to think critically to find effective solutions to challenges
- Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment
- Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others
- Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships
Benefits
- Healthy discounts on all Decathlon goodies
- Fun weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Decathlon Academy training
- Discount vouchers with our discount hub developed by SmartSpending
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Mountain Sports Advisor (Sales Assisant) employer: Decathlon UK
Contact Detail:
Decathlon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mountain Sports Advisor (Sales Assisant)
✨Tip Number 1
Get to know Decathlon inside out! Familiarise yourself with their products and services, especially in mountain sports. This way, when you chat with the team or during interviews, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing a role at Decathlon. Plus, it shows your genuine interest in being part of the team!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you help customers find the right gear or solve their problems. This will prepare you for the real deal and demonstrate your commitment to providing exceptional service during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and explore other roles that might suit your skills and interests. Let’s get you on board!
We think you need these skills to ace Mountain Sports Advisor (Sales Assisant)
Some tips for your application 🫡
Show Your Passion for Sports: When writing your application, let your love for sports shine through! Share your experiences and how they relate to the role of Mountain Sports Advisor. We want to see that you’re not just applying for a job, but that you genuinely care about helping others enjoy their sporting adventures.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for customer-focused individuals, so emphasise any relevant experience in customer service or teamwork. This will show us you’re the perfect fit for our collaborative environment!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read. Remember, we want to get to know you quickly, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Decathlon family right from the start!
How to prepare for a job interview at Decathlon UK
✨Know Your Sports
Brush up on your knowledge of various mountain sports and the products related to them. Be ready to discuss your personal experiences and how they relate to the role. This will show your passion and expertise, making you a standout candidate.
✨Customer Service Scenarios
Prepare for potential customer service scenarios that may come up during the interview. Think about how you would handle different situations, such as a customer looking for specific gear or someone needing advice on product choices. This will demonstrate your problem-solving skills and customer focus.
✨Show Your Team Spirit
Since collaboration is key at Decathlon, be ready to share examples of how you've worked effectively in a team. Highlight any experiences where you contributed to a positive atmosphere or helped a teammate succeed. This will showcase your ability to fit into their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers about the company culture, team dynamics, or their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
