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For Companies At a Glance
- Tasks: Diagnose and repair sports products, mainly bikes, while ensuring excellent customer service.
- Company: Join Decathlon UK, part of a global sports retail giant, promoting healthier living through sports.
- Benefits: Enjoy career progression, profit sharing, team socials, and generous staff discounts.
- Why this job: Be part of a sustainable mission, making a real impact in customers' lives and the environment.
- Qualifications: Passion for sports, strong communication skills, and teamwork during busy periods are essential.
- Other info: Permanent contracts with fair pay and no zero-hour contracts.
The predicted salary is between 24000 - 36000 £ per year.
International sports enthusiasts and collaborative team members — stronger together through our drive to move people via the wonders of sports. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we create sports products and distribute them through online and physical stores across 56 countries, with over 1,700 locations. With over 40 stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!
As a Multisport Workshop Technician, you are a key reason our customers return to Decathlon. Your role involves diagnosing and providing timely repairs or services across a range of sports products (circa 85% bikes) to meet customer expectations. You'll help customers extend the life of their sports products, keeping them performing like new for longer. No day will be the same — you'll diagnose, quote, and repair products while delivering the best customer experience. Our Workshops are central to sustainability in our stores — you'll play an integral part in reducing our environmental impact. This includes recycling and repairing defective sports products before giving them a second life.
In a Nutshell, Your Responsibilities Will Include:
- Diagnosing technical faults in customer products and agreeing on the best solutions with customers.
- Servicing and repairing customer products within your Decathlon Store.
- Ensuring customers have an excellent service experience.
- Managing stock, ordering, and control.
- Analyzing business performance.
Who Are You?
- Someone passionate about sports and work.
- A people person willing to go the extra mile.
- Seeking a retail career with a difference.
- A problem solver with excellent communication skills.
- Capable of working as part of a team during busy times (weekends and holidays).
What Will You Benefit From?
- Career progression — choose your own path, from customer service to executive roles.
- Profit sharing scheme — sharing the profits we make with our employees.
- Team sports and socials.
- Quarterly bonus scheme.
- Permanent contracts with fair pay — no zero-hour contracts.
- Cycle to work scheme with a 25% discount.
- 30% staff discount on Decathlon products.
Cycles Workshop Technician employer: Decathlon UK
Contact Detail:
Decathlon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycles Workshop Technician
✨Tip Number 1
Familiarise yourself with Decathlon's product range, especially their bikes and sports equipment. Understanding the specifics of the products you'll be working on will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your passion for sports in your interactions. Whether it's through networking or during interviews, expressing your enthusiasm for sports and how it aligns with Decathlon's mission can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills and past experiences in customer service. Think of specific examples where you've successfully diagnosed issues or provided excellent service, as this is crucial for the role of a Workshop Technician.
✨Tip Number 4
Engage with the Decathlon community online. Follow their social media channels, participate in discussions, and attend local events if possible. This will not only keep you informed about the company culture but also demonstrate your commitment to being part of their team.
We think you need these skills to ace Cycles Workshop Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Cycles Workshop Technician position. Tailor your application to highlight relevant skills and experiences that align with the role.
Show Your Passion for Sports: In your cover letter or personal statement, express your enthusiasm for sports and how it relates to your work. Mention any personal experiences or achievements in sports that demonstrate your commitment and passion.
Highlight Customer Service Skills: Since the role involves providing excellent customer service, make sure to include examples from your past experiences where you successfully interacted with customers, resolved issues, or contributed to a positive customer experience.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Decathlon UK
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports during the interview. Decathlon values candidates who are not just skilled but also genuinely passionate about sports, as this aligns with their mission of promoting a healthier lifestyle.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples where you've diagnosed and solved technical issues in the past. This role requires quick thinking and effective solutions, so showcasing your problem-solving abilities will be crucial.
✨Highlight Customer Service Experience
Since customer experience is key at Decathlon, share instances where you went above and beyond for customers. Emphasise your communication skills and how you ensure customers leave satisfied with their service.
✨Understand Sustainability Practices
Familiarise yourself with sustainability in retail, especially regarding recycling and repairing products. Showing that you understand and support Decathlon's commitment to reducing environmental impact will set you apart from other candidates.
