Workshop Technician Part- time 20h

Overview

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world\’s largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!

Role

Multisport Workshop Technician — you are one of the key reasons our customers come back to Decathlon. You will provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet customer expectations. You’ll help customers extend the life of their sports products by keeping them performing like new for longer.

No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores; you will play an integral part in our collective mission of reducing our negative impact on the planet. You may also be involved in recycling and repairing defective sports products in-store before giving them a second life.

Responsibilities

• Diagnosis of technical faults in customer products — and agreeing on the best solution with customers
• Servicing and repair of customer products within your Decathlon Store
• Ensuring that your customers have the best customer service experience
• Stock management, ordering and control
• Business performance analysis
• Creatively developing and growing the workshop operation and customer base
• Delivery of workshop KPI’s

Additional information

As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.

The profile we’re looking for

• A sports fanatic at heart
• Bonus points for Cytech certification, previous workshop experience, or a knack for fixing bikes
• A master of creative solutions, spotting details others miss
• Smooth talker with top-notch people skills
• Customer service champion who loves going above and beyond
• Eager beaver for personal growth and helping others learn
• Tech-savvy enough to navigate the digital world
• Understanding of commerciality and how to grow and develop a business
• A passion for sustainability

Benefits

• Pension contribution
• Healthy discounts on all Decathlon goodies and services
• Fun weekly Staff Sports/Activities
• Cycle-to-Work Scheme
• Top-notch training at Decathlon Academy with a catalogue of physical training courses
• Discount vouchers through SmartSpending hub
• A career pathway designed by you
• Being part of a team that enjoys repairing
• … and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.