At a Glance
- Tasks: Diagnose and repair sports products, mainly bikes, while delivering top-notch customer service.
- Company: Decathlon Farnborough is a leading sports retailer focused on sustainability and customer satisfaction.
- Benefits: Enjoy discounts, career development, and a fun team environment with regular pay reviews.
- Why this job: Join a passionate team making a positive impact on sustainability and customer experience.
- Qualifications: A love for sports, strong communication skills, and a knack for problem-solving are essential.
- Other info: Opportunities for personal growth and training at Decathlon Academy await you!
The predicted salary is between 24000 - 36000 £ per year.
Decathlon Farnborough is looking for a new multisport Workshop Technician. As a Multisport Workshop Technician, you are a key reason our customers return to Decathlon. Your role involves diagnosing, providing timely repairs or services across sports products (circa 85% bikes) to meet customer expectations. You’ll help customers extend the life of their sports products, keeping them performing like new longer.
No two days are the same—diagnosing, quoting, repairing products, and delivering excellent customer service. Our Workshops are central to sustainability in our stores—playing a vital role in our mission to reduce environmental impact. You may also recycle and repair defective sports products before giving them a second life.
In a nutshell, your responsibilities will include:
- Diagnosis of technical faults in customer products and agreeing on solutions with customers
- Servicing and repairing customer products within your Decathlon Store
- Providing the best customer service experience
- Stock management, ordering, and control
- Business performance analysis
The profile we’re looking for:
- A sports enthusiast at heart
- Bonus points for Cytech certification, workshop experience, or knack for fixing bikes
- A creative problem solver who notices details others miss
- Excellent communicator with strong people skills
- A customer service champion who goes above and beyond
- Eager for personal growth and helping others learn
- Tech-savvy and comfortable navigating digital tools
- Understanding of business growth and development
- Passionate about sustainability
About Decathlon Farnborough: Located in the heart of Farnborough, with excellent connections to London and the south via main and north train stations. Our large store spans 2,600sqm over two floors, including an entertainment area upstairs, aligned with our commercial policy. Decathlon Farnborough achieved the highest membership growth in 2023, and in 2024, it is among the top UK stores with a strong team. The Workshop is experiencing significant growth and is one of the largest in the country in terms of second-life product sales.
BENEFITS: Enjoy the following benefits and perks:
- Annual pay reviews with monthly check-ins
- Pension contributions
- Discounts on Decathlon products and services
- Weekly staff sports and activities
- Cycle-to-Work Scheme
- Training at Decathlon Academy with various courses
- Discount vouchers for groceries, travel, shopping, and more via SmartSpending
- Career development opportunities tailored to you
- Join a team passionate about repair and sustainability
Decathlon is committed to inclusion and non-discrimination, supporting a diverse workforce. If you require accommodations during recruitment due to a disability, please inform us. We prioritise personality and character in our hiring process.
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Technician
✨Tip Number 1
Familiarise yourself with Decathlon's values and mission, especially their focus on sustainability. This will help you align your passion for sports and repair with their goals during any discussions or interviews.
✨Tip Number 2
Highlight any relevant experience you have with bike repairs or workshop environments. If you have Cytech certification, make sure to mention it, as it can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Decathlon values a customer-centric approach, so showcasing your ability to go above and beyond will be beneficial.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of scenarios where you've diagnosed and resolved technical issues. Being able to articulate your thought process will show your capability as a Workshop Technician.
We think you need these skills to ace Workshop Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any workshop or technical skills related to sports products. Mention any certifications like Cytech and detail your customer service experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sports and sustainability. Share specific examples of how you've solved problems in previous roles and how you can contribute to Decathlon's mission.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to engage with customers effectively. Use clear and concise language throughout your documents.
Highlight Your Problem-Solving Abilities: Provide examples in your application that demonstrate your creative problem-solving skills. Discuss situations where you diagnosed issues and implemented solutions, particularly in a workshop or repair context.
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sports
As a Workshop Technician, your enthusiasm for sports is crucial. Be prepared to share your personal experiences with different sports and how they have shaped your understanding of the products you'll be working with.
✨Demonstrate Problem-Solving Skills
Highlight specific examples where you've successfully diagnosed and repaired issues in the past. This could be anything from fixing a bike to troubleshooting a technical fault. Employers love to see creative problem solvers!
✨Emphasise Customer Service Experience
Since customer service is a key part of this role, come ready with examples of how you've gone above and beyond for customers in previous jobs. Show that you understand the importance of delivering an excellent customer experience.
✨Discuss Sustainability Initiatives
Decathlon is passionate about sustainability, so be sure to mention any relevant experiences or ideas you have regarding recycling and repairing products. This will show that you align with their mission and values.