At a Glance
- Tasks: Deliver top-notch customer service and share your sports passion with customers.
- Company: Join Decathlon, a vibrant and inclusive sports retailer.
- Benefits: Enjoy employee discounts, annual pay reviews, and fun team activities.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team while helping others enjoy their favourite sports.
- Qualifications: Must be active, people-oriented, and a creative problem solver.
The predicted salary is between 9.9 - 12.1 £ per hour.
Location: Warrington, GB, WA2 8HE
Sport: Any Sport
Contracted Hours: 14
Contract Type: Part-time
This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. The most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and provide the best technical advice for the sports you are responsible for.
- Merchandising: Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising.
- Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we're looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, we are recruiting personality and character.
Part time - Customer Service Advisor (Sales Assistant) in Warrington employer: Decathlon UK Ltd
Decathlon UK Ltd in Manchester is an exceptional employer that fosters a vibrant and inclusive work culture, where sport enthusiasts thrive. With a strong emphasis on employee growth opportunities, you will receive comprehensive training and support to develop your skills while enjoying unique perks such as flexible hours and a commitment to sustainability. Join us to be part of a team that values collaboration and customer experience, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Part time - Customer Service Advisor (Sales Assistant) in Warrington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Decathlon UK Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Decathlon UK Ltd and let us see your personality shine through!
We think you need these skills to ace Part time - Customer Service Advisor (Sales Assistant) in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Decathlon UK Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Decathlon UK Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Decathlon UK Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Decathlon UK Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Decathlon UK Ltd will surely appreciate.
