At a Glance
- Tasks: Provide remote technical support and repair solutions for sports equipment.
- Company: Join Decathlon, a leader in sports retail with a focus on sustainability.
- Benefits: Enjoy discounts on Decathlon products, yearly pay evaluations, and fun staff activities.
- Other info: Hybrid role with flexible working and excellent career development opportunities.
- Why this job: Make a difference by extending the life of sports products and promoting sustainability.
- Qualifications: Strong written English, IT proficiency, and a passion for sports are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic, customer-focused technical advisor to join our team. The Decathlon Technical Support team offers remote technical support to customers and teammates to save products from being disposed of or refunded, extending the life of their purchase. A passion or experience with cycling is preferred; however, we also support table tennis, fitness equipment, team sports and mountain sport – with more to come!
Responsibilities
- Satisfy customers – and assist stores – by providing maintenance and repair solutions remotely that will prolong the life of their product.
- Reduce the volume of products disposed of and written off by offering sustainable repair solutions to customers and stores.
- Seek the most cost‑effective repair solution to minimise business costs and customer charge.
- Keep up to date on all training and requirements of the role to ensure the best possible knowledge and share this knowledge with teammates in the DTS and stores.
Qualifications
- Excellent written English.
- Proficiency with IT; experience with Google or Zendesk platforms is an advantage.
- Ability to navigate and type emails quickly and effectively.
- Previous mechanical experience is beneficial; a strong passion for the chosen sport is equally valued.
- Good telephone manners and a commitment to delivering excellent customer service.
- Ability to work autonomously and responsibly, even in remote settings.
- Adaptable and flexible approach to tasks and projects.
- Efficient time planner with a drive to outperform on KPIs.
Additional Information
This hybrid role requires the successful candidate to attend at least three days a week in the Northampton office.
Benefits
- Yearly pay evaluations.
- Healthy discounts on all Decathlon goods.
- Fun weekly staff sports/activities.
- Cycle‑to‑Work scheme.
- Training at Decathlon Academy.
- Discount hub with vouchers for groceries, travel, shopping, and more.
- And many more.
Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Sports Tech Repair Advisor — Hybrid, Customer‑Focused Support employer: Decathlon UK Ltd
Decathlon is an excellent employer that prioritises a customer-focused work culture, offering a hybrid role that combines remote support with in-office collaboration in Northampton. Employees benefit from yearly pay evaluations, generous discounts on Decathlon products, and engaging team activities that promote a healthy work-life balance. With a strong commitment to inclusion and employee development through the Decathlon Academy, this role provides meaningful opportunities for growth while contributing to sustainable practices in sports equipment repair.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Tech Repair Advisor — Hybrid, Customer‑Focused Support
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with Decathlon's range, especially in cycling and other sports. This way, when you chat with them, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where you might need to troubleshoot or provide solutions. Role-playing with a friend can help you feel more confident during the interview.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current employees on LinkedIn or join relevant groups. They might share insights about the interview process or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Decathlon team. Let’s get you that job!
We think you need these skills to ace Sports Tech Repair Advisor — Hybrid, Customer‑Focused Support
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your enthusiasm for sports, especially cycling, in your application. We love candidates who share our passion for extending the life of products and providing top-notch customer support.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate excellent written English, so make sure your emails are easy to read and free from jargon.
Demonstrate Your Technical Skills:If you have experience with IT platforms like Google or Zendesk, don’t forget to mention it! We’re looking for someone who can navigate these tools quickly and effectively to help our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to cycling and other sports equipment. Familiarise yourself with common repair solutions and maintenance tips, as this will show your passion and expertise during the interview.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or provided support, as this role is all about satisfying customers and helping them prolong the life of their products.
✨Be Tech-Savvy
Since proficiency with IT is important, practice using platforms like Google and Zendesk if you're not already familiar. Being able to navigate these tools quickly will demonstrate your readiness for the role and your ability to work efficiently in a remote setting.
✨Show Your Flexibility
Highlight your adaptability and willingness to take on various tasks. The role requires a flexible approach, so be ready to discuss how you've successfully managed changing priorities or worked autonomously in previous positions.
