Sports Advisor

Sports Advisor

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
D

At a Glance

  • Tasks: Be the friendly face guiding customers through their sporting needs in-store and online.
  • Company: Join Decathlon, a vibrant company passionate about sports and customer experience.
  • Benefits: Enjoy discounts, fun staff activities, and top-notch training opportunities.
  • Why this job: This role offers a chance to connect with sports enthusiasts and build lasting relationships.
  • Qualifications: A passion for sports, strong communication skills, and a team-oriented mindset are essential.
  • Other info: Flexible hours available; commitment to inclusion and personal development is key.

The predicted salary is between 24000 - 36000 £ per year.

This job requires the right to work in the UK. As a Sports Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You will be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

  • Deliver exceptional customer experiences by providing tailored product and service solutions:
  • Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
  • Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
  • Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
  • Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
  • Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
  • Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:
    • Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
    • Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
    • Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
    • Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
    • Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
    • Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

    We’re looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

    • Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
    • Are dedicated to providing exceptional customer service and building positive relationships with every individual.
    • Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
    • Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
    • Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
    • Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
    • Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
    • Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.

    If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

    Get to enjoy the following benefits and perks:

    • Healthy discounts on all Decathlon goodies
    • Fun weekly Staff Sports/Activities
    • Pedal your way to work with the Cycle-to-Work Scheme
    • Dive into top-notch training at Decathlon Academy
    • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

    Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

    Sports Advisor employer: Decathlon UK Ltd

    Decathlon is an exceptional employer that fosters a vibrant and inclusive work culture, where your passion for sports can truly shine. With a strong commitment to employee development through the Decathlon Academy, you will have ample opportunities for personal and professional growth while enjoying generous discounts on products and engaging in fun team activities. Located in a dynamic retail environment, Decathlon not only prioritises customer satisfaction but also champions sustainability and community engagement, making it a rewarding place to build a meaningful career.
    D

    Contact Detail:

    Decathlon UK Ltd Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Sports Advisor

    ✨Tip Number 1

    Show your passion for sports! When you engage with us, make sure to share your personal experiences and favourite sports. This will help you connect with the team and demonstrate that you truly understand our customers' needs.

    ✨Tip Number 2

    Familiarise yourself with our product range before applying. Knowing the ins and outs of what we offer will not only impress us but also prepare you for potential questions during the interview process.

    ✨Tip Number 3

    Highlight your customer service skills in conversations. We value exceptional customer experiences, so be ready to discuss how you've successfully built relationships and resolved issues in previous roles.

    ✨Tip Number 4

    Demonstrate your teamwork abilities. Share examples of how you've collaborated with others in a fast-paced environment, as this is crucial for thriving in our dynamic retail setting.

    We think you need these skills to ace Sports Advisor

    Customer Service Excellence
    Interpersonal Skills
    Communication Skills
    Sales Techniques
    Product Knowledge
    Team Collaboration
    Time Management
    Adaptability
    Problem-Solving Skills
    Emotional Intelligence
    Relationship Building
    Visual Merchandising
    Attention to Detail
    Knowledge of Sports Products
    Commitment to Sustainability

    Some tips for your application 🫡

    Show Your Passion for Sports: In your application, make sure to express your genuine enthusiasm for sports. Share personal experiences or stories that highlight your love for sports and how it has shaped your life. This will resonate with Decathlon's values and show that you are a great fit for the role.

    Highlight Customer Service Skills: Since the role focuses on delivering exceptional customer experiences, emphasise your previous customer service experience. Provide specific examples of how you've successfully connected with customers and resolved their needs in past roles.

    Demonstrate Teamwork and Collaboration: Decathlon values teamwork, so include examples of how you've worked effectively in a team environment. Discuss any collaborative projects or experiences where you contributed to a positive atmosphere and supported your colleagues.

    Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Sports Advisor position. Use keywords from the job description and align your skills and experiences with the responsibilities outlined. This shows that you've done your homework and are genuinely interested in the role.

    How to prepare for a job interview at Decathlon UK Ltd

    ✨Show Your Passion for Sports

    Make sure to express your genuine enthusiasm for sports during the interview. Share personal experiences or stories that highlight your love for different sports and how it has shaped your understanding of customer needs.

    ✨Demonstrate Customer Service Skills

    Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will resonate well with the interviewers.

    ✨Highlight Teamwork and Collaboration

    Since the role requires working closely with others, be ready to discuss your experiences in team settings. Share how you contributed to a positive team atmosphere and collaborated effectively to achieve common goals.

    ✨Be Resourceful and Adaptable

    Think of scenarios where you had to think on your feet or adapt to changing circumstances. This could involve problem-solving in a fast-paced environment or finding creative solutions to meet customer needs.

    Sports Advisor
    Decathlon UK Ltd
    D
    • Sports Advisor

      London
      Full-Time
      24000 - 36000 £ / year (est.)

      Application deadline: 2027-05-26

    • D

      Decathlon UK Ltd

    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >