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- Tasks: Deliver top-notch customer service and share your passion for sports with customers.
- Company: Join Decathlon, a vibrant company that celebrates sports and teamwork.
- Benefits: Enjoy employee discounts, flexible hours, and extensive training opportunities.
- Why this job: Be part of a fun team while helping others enjoy their favourite sports.
- Qualifications: Must be active, people-oriented, and a creative problem solver.
- Other info: Work in a dynamic environment with a focus on inclusion and personal growth.
The predicted salary is between 12 - 15 £ per hour.
Location: Southampton, GB, SO15 1BA
Sport: Camping
Contracted Hours: 20
Important reminder: This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You will be helping to answer and resolve customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
- Merchandising - Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team - You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
Profile we’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Sales Assistant - Part time Watersports and Camping in Southampton employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Part time Watersports and Camping in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon and their products. This will not only help you answer questions better but also show your genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them, especially in a sports context.
✨Tip Number 3
Show your passion for sports! Be ready to share your experiences and tips related to watersports and camping. This will help you connect with the team and demonstrate that you’re the right fit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Assistant - Part time Watersports and Camping in Southampton
Some tips for your application 🫡
Show Your Passion for Sports: We want to see your enthusiasm for sports shine through in your application. Share your experiences and how they relate to the role, as this will help us understand your connection to our products and services.
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Assistant position. Highlight relevant skills and experiences that align with the job description, so we can see why you’re the perfect fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports during the interview. Share personal experiences or stories that highlight your love for camping and watersports. This will help you connect with the interviewer and demonstrate that you’re a great fit for the role.
✨Know the Products Inside Out
Familiarise yourself with the products Decathlon offers, especially those related to camping and watersports. Be prepared to discuss specific items and their features, as well as how they can benefit customers. This knowledge will show that you’re proactive and ready to provide excellent customer service.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of examples where you’ve successfully collaborated with others. Highlight your ability to work well in a team environment and how you celebrate collective achievements. This will reassure the interviewer that you can contribute positively to the shop floor dynamic.
✨Prepare for Customer Scenarios
Anticipate common customer queries and think about how you would handle them. Practice your problem-solving skills by role-playing potential situations with a friend. Showing that you can think on your feet and provide solutions will impress the interviewer and showcase your customer service skills.