At a Glance
- Tasks: Help customers find their perfect sports gear and provide top-notch service.
- Company: Join Decathlon, a vibrant company passionate about sports and teamwork.
- Benefits: Enjoy discounts, annual pay reviews, and fun staff activities.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Combine your love for sports with customer service in a dynamic environment.
- Qualifications: Must be active, people-oriented, and a creative problem solver.
The predicted salary is between 9.9 - 12.1 £ per hour.
Location: Rushden, GB, NN10 6FH
Sport: Fitness
Contracted Hours: 20
Contract Type: Permanent
Number Of Openings: 1
This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. The most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and provide the best technical advice for the sports you are responsible for.
- Merchandising: Customer service advisors are encouraged to manage stock levels and pricing and provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we're looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, we are recruiting personality and character.
Fitness and Mountain Sports advisor (sales assistant) in Rushden employer: Decathlon UK Ltd
Decathlon UK Ltd in Manchester is an exceptional employer that fosters a vibrant and inclusive work culture, where sport enthusiasts thrive. With a strong emphasis on employee growth opportunities, you will receive comprehensive training and support to develop your skills while enjoying unique perks such as flexible hours and a commitment to sustainability. Join us to be part of a team that values collaboration and customer experience, making every day rewarding and meaningful.
