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- Tasks: Provide top-notch customer service and share your passion for sports with others.
- Company: Join Decathlon, a vibrant company that celebrates sports and teamwork.
- Benefits: Enjoy discounts, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team while helping customers find their perfect sports gear.
- Qualifications: A love for sports and great communication skills are essential.
- Other info: Flexible part-time hours with a focus on teamwork and fun.
Location: Stockport, Greater Manchester, GB, SK4 1DN
Sport: Hiking
Contracted Hours: 16
Contract Type:
This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. The most important part of your role is to ensure that all customers leave delighted with our products and your service. You will help to answer and resolve customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and provide the best technical advice for the sports you are responsible for.
- Merchandising: Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising.
- Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Part-Time Sports Advisor (Sales Assisant) employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Sports Advisor (Sales Assisant)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon and their values. This will help you connect your passion for sports with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how your love for sports can enhance the customer experience.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone the extra mile for customers or solved problems creatively. This will show that you’re not just passionate about sports but also about providing top-notch service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Part-Time Sports Advisor (Sales Assisant)
Some tips for your application 🫡
Show Your Passion for Sport: When writing your application, let your love for sports shine through! Share your personal experiences and how they relate to the role. We want to see that you’re not just applying for a job, but that you genuinely care about helping others enjoy their favourite activities.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for people-oriented individuals who can provide excellent customer service, so emphasise any relevant experience you have in this area.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your passion and qualifications come across without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started today?
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Sports
Make sure you brush up on your knowledge of the sports you'll be advising on, especially hiking. Be ready to share your personal experiences and tips, as this will show your passion and expertise during the interview.
✨Customer Service Mindset
Prepare to discuss how you would handle customer queries and complaints. Think of examples where you've gone the extra mile for a customer in the past, as this role is all about ensuring customers leave delighted with their experience.
✨Team Player Attitude
Since you'll be working closely with a team, be ready to talk about your teamwork experiences. Share specific instances where you collaborated effectively with others, highlighting your interpersonal skills and ability to work well in a team environment.
✨Be Ready for Problem-Solving
Think of scenarios where you've had to solve problems creatively. The interviewers will likely want to see how you approach challenges, so prepare some examples that showcase your problem-solving skills and proactive decision-making.