At a Glance
- Tasks: Provide top-notch customer service and share your passion for sports with others.
- Company: Join Decathlon, a vibrant company that celebrates sports and teamwork.
- Benefits: Enjoy employee discounts, flexible hours, and opportunities for personal growth.
- Other info: Be part of a diverse team that values inclusion and creativity.
- Why this job: Make a difference in customers' sporting experiences while working in a fun environment.
- Qualifications: Must be active, people-oriented, and fluent in English.
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Important reminder: This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands‑on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in‑store or online!
- Merchandising - Whether full‑time or part‑time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team: You will be part of a shop floor team of like‑minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and trainingProblem‑solving
Additional information:As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we're looking for:
- Active with a clear passion for sport
- People‑oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle‑to‑Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Thank you for checking the contracted hours above to see if this is a full‑time or part‑time role!
Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Part-Time Sport Advisor in Cambridge employer: Decathlon UK Ltd
Decathlon is an exceptional employer that fosters a vibrant work culture centred around a shared passion for sports and customer service. With a commitment to employee growth through intensive training via the Decathlon Academy, generous staff discounts, and opportunities for team collaboration, you will thrive in an environment that values your contributions and encourages personal development. Located in the heart of the community, Decathlon offers a unique chance to engage with fellow sports enthusiasts while making a meaningful impact on customers' sporting experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Sport Advisor in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon and their values. This will help you connect your passion for sport with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer queries in real life.
✨Tip Number 3
Show off your skills! If you have any relevant experience or achievements in sports, don’t be shy about sharing them during your interview. It’s a great way to demonstrate your passion and knowledge.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Decathlon site. It shows initiative and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Part-Time Sport Advisor in Cambridge
Some tips for your application 🫡
Show Your Passion for Sport:Make sure to highlight your love for sports in your application. We want to see how your enthusiasm can translate into excellent customer service and help our customers find the right products.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Be Clear and Concise:When writing your application, keep it clear and to the point. We’re looking for strong written communication skills, so make sure your application is easy to read and free of jargon.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sport
Make sure to express your love for sports during the interview. Share personal experiences or stories that highlight your enthusiasm and how it relates to customer service. This will help you connect with the interviewer and demonstrate that you’re a great fit for the role.
✨Know the Products Inside Out
Familiarise yourself with the products Decathlon offers, especially those related to the sports you’re passionate about. Be prepared to discuss specific items and their features, as this will show your commitment to providing excellent customer service and technical advice.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of examples where you’ve successfully collaborated with others. Highlight your ability to work well in a team environment and how you can contribute to a positive atmosphere on the shop floor.
✨Prepare for Customer Scenarios
Anticipate common customer queries and think about how you would handle them. Practising responses to potential questions will help you feel more confident and ready to showcase your problem-solving skills during the interview.
