Part Time Hiking Sport Advisor (Sales Assistant)

Location: London - Wandsworth, SW18 4TF

Contracted Hours: 20

Responsibilities

• Provide excellent customer service across all channels (in‑store, online, social media) to understand customer needs and recommend appropriate sporting products and services.
• Offer a range of solutions, including new items, used gear, rentals, and subscriptions, to meet diverse needs and budgets.
• Build positive relationships with customers to foster loyalty and encourage repeat visits.
• Actively promote and sell the company’s products and services through in‑store interactions, online platforms, and social media engagement.
• Facilitate smooth transactions by offering multiple payment options and providing basic repair and personalisation services.
• Create a welcoming and accessible store environment that encourages exploration of the extensive sports product range.
• Ensure clear and accessible product information to aid informed customer decisions.
• Maintain accurate stock levels and guarantee product availability both in‑store and online.
• Prioritise customer safety and protect customer data in compliance with company guidelines.
• Develop visually appealing product displays that highlight the breadth of offerings and inspire customers.
• Support sustainability initiatives through responsible waste management and promotion of eco‑friendly products and practices.

Qualifications

• Have a genuine passion for sports and enjoy sharing knowledge and enthusiasm with others.
• Be dedicated to exceptional customer service and building positive relationships.
• Thrive in a team environment, value collaboration, and contribute to a supportive atmosphere.
• Possess strong interpersonal and communication skills, enabling connection with diverse customers and colleagues.
• Be resourceful, adaptable, and able to think critically to solve challenges.
• Manage time effectively, prioritise tasks, and maintain high efficiency in a fast‑paced environment.
• Show a commitment to continuous learning, personal development, and supporting the growth of others.
• Have strong emotional intelligence, including empathy and self‑awareness.
• Be comfortable working in a dynamic retail environment, including weekends and holidays.

Benefits

• Healthy discounts on all Decathlon products.
• Weekly staff sports/activities.
• Cycle‑to‑Work Scheme.
• Top‑notch training at Decathlon Academy.
• Access to a discount hub for groceries, travel, shopping, and more.

Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.