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- Tasks: Help customers with queries and provide top-notch service across phone, email, and social media.
- Company: Join Decathlon, a leading sports retailer passionate about making sports accessible to everyone.
- Benefits: Enjoy employee discounts, flexible hours, and opportunities for personal development through Decathlon Academy.
- Why this job: Be part of a vibrant team, share your love for sports, and make a real impact on customer satisfaction.
- Qualifications: Must be active, people-oriented, and fluent in English with strong communication skills.
- Other info: This is a part-time role requiring evening and weekend availability.
Select how often (in days) to receive an alert:
Location:
Nottingham, GB, NG16 2RP
Sport: Any Sport
Contracted Hours: 10
Contract Type:
Number Of Openings:
Important reminder: This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You\’ll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service – Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
- Merchandising – Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information:As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we\’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Thank you for checking the contracted hours above to see if this is a full-time or part-time role!
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
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Part-Time Customer Service Advisor (Sales Assistant) employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor (Sales Assistant)
✨Tip Number 1
Show your passion for sports during the interview. Share personal experiences or stories that highlight your enthusiasm and knowledge about different sports, as this will resonate well with the hiring team.
✨Tip Number 2
Familiarise yourself with Decathlon's product range and services. Being able to discuss specific products and how they can benefit customers will demonstrate your commitment and readiness for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through role-playing scenarios. Think of examples where you've successfully resolved customer issues or gone the extra mile to ensure satisfaction.
✨Tip Number 4
Emphasise your teamwork abilities. Be ready to discuss how you’ve collaborated with others in previous roles, as this position requires working closely with a team to create a positive shopping experience.
We think you need these skills to ace Part-Time Customer Service Advisor (Sales Assistant)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for sports and any relevant customer service experience. Use specific examples that demonstrate your ability to solve problems and communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to assist customers both online and in-store.
Showcase Your Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors. Use clear and concise language to convey your thoughts, and consider including examples of how you've successfully communicated with customers in the past.
Highlight Teamwork Experience: Emphasise any previous experience working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, as this is important for the role at Decathlon.
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sport
Make sure to express your enthusiasm for sports during the interview. Share personal experiences or stories that highlight your love for sports, as this role requires a genuine passion to connect with customers effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went the extra mile for a customer, as this will showcase your ability to delight customers.
✨Familiarise Yourself with Products
Before the interview, take some time to research the products offered by Decathlon. Being knowledgeable about their range will help you answer questions confidently and show that you're proactive and interested in the role.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Highlight instances where you contributed to team success or supported colleagues, as this will demonstrate your ability to work well within a team.