At a Glance
- Tasks: Deliver top-notch customer service and share your passion for sports with customers.
- Company: Join Decathlon, a vibrant company that celebrates sports and teamwork.
- Benefits: Enjoy employee discounts, annual pay reviews, and exciting staff activities.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make customers happy while working in a fun, sporty environment.
- Qualifications: Must be passionate about sports and have great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Important reminder: This job requires right to work in the UK. As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Responsibilities
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands‑on product training you will be able to give the best technical advice for the sports you are responsible for.
- Merchandising - Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team - You will be part of a shop floor team of like‑minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
- Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information:
As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
Qualifications
- Active with a clear passion for sport
- People‑oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Benefits and perks
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle‑to‑Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Welcome Desk Assistant in Oxford employer: Decathlon UK Ltd
Decathlon is an exceptional employer that fosters a vibrant work culture centred around sports and teamwork. With a strong commitment to employee growth through intensive training and development opportunities, staff enjoy a healthy discount on products and the chance to engage in weekly sports activities. Located in a dynamic retail environment, Decathlon encourages a diverse and inclusive workplace where every team member can thrive and contribute to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Desk Assistant in Oxford
✨Tip Number 1
Get to know the company! Before your interview, dive into Decathlon's values and culture. This will help you connect your passion for sport with their mission, showing them you're not just another candidate but someone who truly fits in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer queries and go the extra mile.
✨Tip Number 3
Show off your sports knowledge! Be ready to share your personal experiences and tips related to the sports you love. This will demonstrate your enthusiasm and ability to connect with customers on a personal level.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your passion and commitment. It’s a small gesture that can make a big difference!
We think you need these skills to ace Welcome Desk Assistant in Oxford
Some tips for your application 🫡
Show Your Passion for Sport:When you're writing your application, let your love for sport shine through! Share your experiences and how they relate to the role. We want to see that you’re not just a customer service whiz, but also someone who genuinely enjoys sports.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for people-oriented problem solvers, so don’t be shy about showcasing your interpersonal skills and any relevant experience!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward and user-friendly!
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Sports
Make sure you brush up on your knowledge of the sports products Decathlon offers. Being able to share your personal experiences and tips will show your passion and help you connect with the interviewers.
✨Customer Service Mindset
Prepare examples of how you've gone the extra mile for customers in previous roles. Think about specific situations where you resolved queries or provided exceptional service, as this is key for a Customer Service Assistant.
✨Team Player Attitude
Since you'll be working closely with a team, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well in a team environment and support your colleagues.
✨Problem-Solving Skills
Think of instances where you've faced challenges and how you overcame them. Being a creative thinker and problem solver is crucial, so prepare to demonstrate your approach to tackling issues during the interview.
