At a Glance
- Tasks: Diagnose and repair bikes while providing top-notch customer service.
- Company: Join Decathlon, a leading global sports retailer passionate about wellbeing.
- Benefits: Enjoy discounts, pension contributions, and fun team activities.
- Other info: Flexible hours with opportunities for personal growth and training.
- Why this job: Be part of a sustainable mission while doing what you love.
- Qualifications: A passion for sports and customer service; bike repair skills are a plus.
The predicted salary is between 24000 - 30000 £ per year.
Important reminder: This job requires right to work in the UK.
As a Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer. No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
In a nutshell, your responsibilities will include:
- Diagnosis of technical faults in customer products and agreeing on the best solution with customers
- Servicing and repair of customer products within your Decathlon Store
- Ensuring that your customers have the best customer service experience
- Stock management, ordering and control
- Business performance analysis
- Creatively developing and growing the workshop operation and customer base
- Delivery of workshop KPI’s
As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
The profile we’re looking for:
- A sports fanatic at heart
- Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
- A master of creative solutions, spotting details others miss
- Smooth talker with top‑notch people skills
- Customer service champ who loves going above and beyond
- Eager beaver for personal growth and helping others learn
- Tech‑savvy enough to navigate the digital world
- Understanding of commerciality and how to grow and develop a business
- A passion for sustainability
BENEFITS:
- Pension contribution
- Healthy discounts on all Decathlon goodies and services
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle‑to‑Work Scheme
- Dive into top‑notch training at Decathlon Academy with a catalogue of physical training courses available
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
- A career pathway that is designed by you
- Being part of a team that enjoys repairing
IMPORTANT: We do NOT sponsor Visas in this position. Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Bike Workshop Mechanic in Oxford employer: Decathlon UK Ltd
At Decathlon UK, we pride ourselves on being an exceptional employer that champions sports and wellbeing for all. Our collaborative work culture fosters personal growth and creativity, allowing you to thrive as a Bike Workshop Mechanic while contributing to sustainability efforts. With generous benefits like healthy discounts, a robust training programme, and a clear career pathway, you'll find meaningful and rewarding employment in a vibrant team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Bike Workshop Mechanic in Oxford
✨Tip Number 1
Get to know Decathlon's vibe! Before you step into that interview, dive into their mission and values. Show us how your passion for sports aligns with our goal of making wellbeing accessible for all. It’s all about connecting on a personal level!
✨Tip Number 2
Bring your A-game to the workshop! If you've got any hands-on experience fixing bikes or other sports products, flaunt it! We love seeing candidates who can demonstrate their skills and creativity in real-time. Maybe even share a cool story about a tricky repair you nailed!
✨Tip Number 3
Don’t just talk the talk; walk the walk! Be ready to discuss how you’ve gone above and beyond for customers in the past. We want to hear about those moments when you turned a frown into a smile. Customer service champs are what we’re after!
✨Tip Number 4
Finally, apply through our website! It’s the best way to get noticed. Plus, it shows us you’re serious about joining our team. So, don’t hesitate – hit that apply button and let’s get this journey started together!
We think you need these skills to ace Bike Workshop Mechanic in Oxford
Some tips for your application 🫡
Show Your Passion for Sports:Let your love for sports shine through in your application! We want to see how your enthusiasm aligns with our mission at Decathlon. Share any personal experiences or stories that highlight your passion for sports and how it drives you.
Highlight Relevant Experience:If you've got previous workshop experience or are Cytech certified, make sure to shout about it! We’re looking for those who can diagnose and repair bikes like a pro, so don’t hold back on showcasing your skills and achievements.
Be Personable and Approachable:We value top-notch people skills here at Decathlon. When writing your application, let your personality come through! Use a friendly tone and show us how you connect with customers and colleagues alike. We’re all about collaboration!
Apply Through Our Website:Ready to join our team? Make sure to apply through our website for the best chance of success! It’s the easiest way for us to review your application and get you one step closer to becoming part of our spirited community.
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Bikes
Brush up on your bike knowledge before the interview. Be ready to discuss different types of bikes, common issues, and how you would approach repairs. Showing your passion for cycling and understanding of bike mechanics will impress the interviewers.
✨Customer Service Skills Shine
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. Decathlon values a smooth talker with top-notch people skills, so let that shine through!
✨Sustainability Matters
Since Decathlon is focused on sustainability, be ready to discuss how you can contribute to their mission. Share any ideas you have for recycling or repairing products, and show your enthusiasm for reducing environmental impact in the workshop.
✨Show Your Team Spirit
Decathlon thrives on collaboration, so highlight your ability to work well in a team. Prepare to share experiences where you’ve successfully collaborated with others, whether in a workshop or another setting. They want to see that you’re a team player who can help grow the workshop operation.
