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- Tasks: Diagnose and repair sports products, mainly bikes, while providing excellent customer service.
- Company: Join Decathlon UK, a leading global sports retailer passionate about promoting healthier living.
- Benefits: Enjoy discounts, pension contributions, fun staff activities, and tailored training opportunities.
- Why this job: Be part of a sustainable mission, helping customers extend the life of their sports gear.
- Qualifications: A passion for sports, customer service skills, and bonus points for bike repair experience.
- Other info: Flexible retail hours, including evenings and weekends, with a focus on personal growth.
The predicted salary is between 24000 - 36000 £ per year.
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Important reminder: This job requires right to work in the UK.
International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world\’s largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!
As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.
No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores – you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
In a nutshell, your responsibilities will include:
Diagnosis of technical faults in customer products – and agreeing on the best solution with customers
Servicing and repair of customer products within your Decathlon Store
Ensuring that your customers have the best customer service experience
Stock management, ordering and control
Business performance analysis
Creatively developing and growing the workshop operation and customer base
Delivery of workshop KPI’s
ADDITIONAL INFORMATION
As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
The profile we’re looking for:
A sports fanatic at heart
Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
A master of creative solutions, spotting details others miss
Smooth talker with top-notch people skills
Customer service champ who loves going above and beyond
Eager beaver for personal growth and helping others learn
Tech-savvy enough to navigate the digital world
Understanding of commerciality and how to grow and develop a business
A passion for sustainability
JOB FOOTER:
BENEFITS
Get to enjoy the following benefits and perks:
Pension contribution
Healthy discounts on all Decathlon goodies and services
Fun weekly Staff Sports/Activities
Pedal your way to work with the Cycle-to-Work Scheme
Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available
Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
A career pathway that is designed by you
Being part of a team that enjoys repairing
… and many more
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
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Multisport Workshop Technician employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multisport Workshop Technician
✨Tip Number 1
Familiarise yourself with Decathlon's product range, especially bikes, as this will help you understand the common issues customers face. Being knowledgeable about the products will allow you to engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your passion for sports and sustainability in your conversations with the team. Decathlon values individuals who are not only skilled but also share their mission of promoting healthier living and reducing environmental impact.
✨Tip Number 3
Prepare to discuss any previous workshop experience or relevant certifications, like Cytech. Highlighting your technical skills and problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Demonstrate your customer service skills by sharing examples of how you've gone above and beyond for customers in the past. This will show that you align with Decathlon's commitment to providing an exceptional customer experience.
We think you need these skills to ace Multisport Workshop Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Multisport Workshop Technician. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: If you have previous workshop experience or are Cytech certified, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've successfully diagnosed and repaired sports products in the past.
Show Your Passion for Sports: In your application, convey your enthusiasm for sports and sustainability. Share personal anecdotes or experiences that demonstrate your commitment to these values, as they are central to Decathlon's mission.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your personality and character. Use this opportunity to express why you want to work at Decathlon and how you can contribute to their team.
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports during the interview. Share personal experiences or stories that highlight your love for various sports, as this aligns with Decathlon's mission and values.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical skills, especially if you have experience with bike repairs or are Cytech certified. Highlight any relevant past experiences where you successfully diagnosed and repaired sports products.
✨Emphasise Customer Service Skills
Since customer service is a key part of the role, be ready to provide examples of how you've gone above and beyond for customers in previous jobs. Show that you understand the importance of creating a positive experience.
✨Discuss Sustainability Initiatives
Given Decathlon's commitment to sustainability, come prepared to talk about your views on environmental responsibility. Share any ideas you have for promoting sustainability within the workshop or store.
