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- Tasks: Be the friendly face guiding customers through their sporting needs in-store and online.
- Company: Join Decathlon, a vibrant company passionate about sports and customer experience.
- Benefits: Enjoy discounts, fun activities, and top-notch training opportunities.
- Why this job: Make a real impact by helping others discover the joy of sports.
- Qualifications: Passion for sports, strong communication skills, and a team player attitude.
- Other info: Dynamic retail environment with opportunities for personal growth and development.
Location: Milton Keynes, GB, MK13 8PU
Contracted Hours: 25
This job requires right to work in the UK.
As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You will be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.
Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.
In a nutshell, your responsibilities will include:
- Deliver exceptional customer experiences by providing tailored product and service solutions:
- Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
- Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
- Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
- Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
- Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
- Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
- Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
- Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
- Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
- Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
- Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.
We are looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport.
You:
- Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
- Are dedicated to providing exceptional customer service and building positive relationships with every individual.
- Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
- Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
- Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
- Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
- Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
- Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.
Get to enjoy the following benefits and perks:
- Healthy discounts on all Decathlon goodies
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Part-time 25 hours Omnichannel Sales Advisor in Milton Keynes employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time 25 hours Omnichannel Sales Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face welcoming sport enthusiasts, think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with answering questions and providing tailored solutions.
✨Tip Number 3
Show off your passion for sports! Whether it's hiking, cycling, or any other sport, share your experiences and how they relate to the role. This will not only make you stand out but also resonate with the team who shares the same enthusiasm.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part-time 25 hours Omnichannel Sales Advisor in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Sports: Let your love for sports shine through in your application! Share your experiences and how they relate to the role of an Omnichannel Sales Advisor. We want to see that you’re not just a fan, but someone who can inspire others with your enthusiasm.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We’re looking for those who can connect with customers and provide exceptional service, so showcase your customer service experience!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your written application. Share stories that reflect your character and how you work in a team. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Sports
Brush up on your sports knowledge! Since this role is all about connecting with sport enthusiasts, be prepared to discuss your favourite sports, products, and any personal experiences. This will show your genuine passion and help you relate to customers.
✨Customer Service Scenarios
Think of examples from your past where you've provided exceptional customer service. Be ready to share how you handled difficult situations or went the extra mile for a customer. This will demonstrate your dedication to creating positive experiences.
✨Show Your Team Spirit
Decathlon values collaboration, so highlight your teamwork skills during the interview. Share stories that showcase how you've worked well in a team, supported colleagues, or contributed to a positive atmosphere. This will resonate with their culture.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about training opportunities, team dynamics, or how they promote sustainability. This shows your interest in the company and helps you understand if it's the right fit for you.