At a Glance
- Tasks: Diagnose and repair sports products, mainly bikes, while providing top-notch customer service.
- Company: Join Decathlon, a leading global sports retailer passionate about wellbeing and sustainability.
- Benefits: Enjoy discounts, pension contributions, and access to extensive training opportunities.
- Other info: Flexible hours with opportunities for personal growth and a fun work environment.
- Why this job: Be part of a team that champions sports and sustainability while making a real impact.
- Qualifications: A love for sports, customer service skills, and a knack for fixing things.
The predicted salary is between 12 - 15 £ per hour.
This job requires the right to work in the UK. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. Our mission is to be the spirited champion of sports and healthier living in the nation!
As a Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer. No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers.
Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products, you could be recycling and repairing defective sports products in the store before giving them a second life.
In a nutshell, your responsibilities will include:
- Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
- Servicing and repair of customer products within your Decathlon Store
- Ensuring that your customers have the best customer service experience
- Stock management, ordering and control
- Business performance analysis
- Creatively developing and growing the workshop operation and customer base
- Delivery of workshop KPI’s
As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
The profile we’re looking for:
- A sports fanatic at heart
- Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
- A master of creative solutions, spotting details others miss
- Smooth talker with top-notch people skills
- Customer service champ who loves going above and beyond
- Eager beaver for personal growth and helping others learn
- Tech-savvy enough to navigate the digital world
- Understanding of commerciality and how to grow and develop a business
- A passion for sustainability
Benefits include:
- Pension contribution
- Healthy discounts on all Decathlon goodies and services
- Fun weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Top-notch training at Decathlon Academy
- Hundreds of discount vouchers with our discount hub developed by SmartSpending!
- A career pathway that is designed by you
- Being part of a team that enjoys repairing … and many more
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Part-Time Workshop Technician in London employer: Decathlon UK Ltd
At Decathlon UK, we pride ourselves on being an exceptional employer that champions sports and wellbeing for all. Our collaborative work culture fosters personal growth and creativity, allowing you to thrive as a Workshop Technician while contributing to sustainability efforts through the repair and recycling of sports products. With generous benefits like healthy discounts, a robust training programme, and a commitment to inclusivity, Decathlon is the perfect place for passionate individuals looking to make a meaningful impact in the world of sports.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Workshop Technician in London
✨Tip Number 1
Get to know Decathlon's vibe! Before your interview, dive into their mission and values. Show us that you're not just a sports fanatic but also someone who aligns with our passion for sustainability and community.
✨Tip Number 2
Practice your people skills! As a Workshop Technician, you'll be chatting with customers all day. Role-play some scenarios with friends or family to nail down how you’d handle different customer interactions.
✨Tip Number 3
Bring your creative solutions to the table! Think of examples where you've solved problems in unique ways. We love seeing how you can think outside the box when it comes to repairs and customer service.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we want to see your enthusiasm for joining our team right from the start. Don’t miss out on the chance to show us what you’ve got!
We think you need these skills to ace Part-Time Workshop Technician in London
Some tips for your application 🫡
Show Your Passion for Sports:Make sure to highlight your love for sports in your application. We want to see that you're not just a technician, but a sports fanatic who understands the products and the community.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We’re looking for specific skills and experiences that match the Workshop Technician role. Mention any relevant experience with bikes or customer service to stand out.
Be Yourself:We value personality and character, so let your true self shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and teamwork.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our team!
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially about bikes and sports products. Familiarise yourself with common issues and repairs, as well as the latest trends in sustainability within the sports industry. This will show your passion and expertise during the interview.
✨Show Your Passion for Sports
Decathlon is all about sports, so let your enthusiasm shine through! Share personal stories about your experiences with sports and how they’ve shaped your life. This will help you connect with the interviewers and demonstrate that you’re a true sports fanatic.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of examples where you went above and beyond to help a customer or resolved a tricky situation. Highlighting your people skills will show that you understand the importance of providing an excellent customer experience.
✨Be Ready to Discuss Sustainability
Since Decathlon values sustainability, be prepared to talk about your views on reducing environmental impact in the sports industry. Share any ideas you have for improving workshop operations or recycling initiatives. This will demonstrate that you align with their mission and are eager to contribute.
