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- Tasks: Be the friendly face guiding customers through their sporting needs and experiences.
- Company: Join Decathlon, a vibrant company passionate about sports and customer service.
- Benefits: Enjoy discounts, fun activities, and top-notch training opportunities.
- Why this job: Make a real impact in the sporting community while building your career.
- Qualifications: Passion for sports, strong communication skills, and a team player attitude.
- Other info: Dynamic retail environment with opportunities for personal growth and development.
The predicted salary is between 10 - 13 £ per hour.
As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You will be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.
Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:
- Deliver exceptional customer experiences by providing tailored product and service solutions:
- Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
- Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
- Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
- Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
- Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
- Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
- Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
- Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
- Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company's guidelines.
- Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
- Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.
We are looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:
- Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
- Are dedicated to providing exceptional customer service and building positive relationships with every individual.
- Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
- Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
- Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
- Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
- Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
- Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
In addition to these qualities, you are comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you are someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.
Get to enjoy the following benefits and perks:
- Healthy discounts on all Decathlon goodies
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Part-Time Cycling Sport Advisor in London employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Cycling Sport Advisor in London
✨Tip Number 1
Get to know Decathlon's products inside out! Spend some time familiarising yourself with the range of sports gear and services they offer. This way, when you chat with customers, you can confidently guide them to the best solutions for their needs.
✨Tip Number 2
Show your passion for sports during interviews! Share your personal experiences and how they relate to the role. This will help you connect with the team and demonstrate that you're not just looking for a job, but genuinely want to be part of the Decathlon family.
✨Tip Number 3
Practice your customer service skills! Role-play different scenarios with friends or family to get comfortable with handling various customer interactions. The more prepared you are, the better you'll shine in your interview!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to the vibrant culture at Decathlon.
We think you need these skills to ace Part-Time Cycling Sport Advisor in London
Some tips for your application 🫡
Show Your Passion for Sports: Let your love for sports shine through in your application! Share your experiences and how they relate to the role of a Sport Advisor. We want to see your enthusiasm and how you can connect with fellow sport enthusiasts.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the job description. We’re looking for someone who can provide exceptional customer service, so give us examples of how you've done this in the past!
Be Personable and Authentic: We value personality and character, so don’t be afraid to let your true self come through in your writing. Share stories that showcase your interpersonal skills and how you build relationships with customers and teammates.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board as part of our team!
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Sports
Brush up on your sports knowledge! Familiarise yourself with the products Decathlon offers and be ready to discuss your personal experiences with them. This will show your genuine passion for sports and help you connect with customers during the interview.
✨Customer Service Scenarios
Prepare for role-play scenarios that might come up in the interview. Think about how you would handle different customer situations, from providing tailored product recommendations to resolving complaints. Demonstrating your problem-solving skills will impress the interviewers.
✨Show Your Team Spirit
Decathlon values collaboration, so be ready to share examples of how you've worked effectively in a team. Highlight your ability to support colleagues and contribute to a positive atmosphere, as this aligns perfectly with their company culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities at Decathlon Academy or how they promote sustainability in their operations. This shows your interest in the company and your commitment to continuous learning.
