At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join Decathlon, a vibrant sports retailer with a passion for inclusivity.
- Benefits: Enjoy discounts, flexible hours, and extensive training opportunities.
- Other info: Work in a fun team environment with regular staff activities.
- Why this job: Combine your love for sports with helping others while gaining valuable experience.
- Qualifications: Must be active, people-oriented, and fluent in English.
The predicted salary is between 22000 - 26000 £ per year.
This job requires the right to work in the UK. As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. The most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Key responsibilities
- Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
- Merchandising: Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
