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- Tasks: Deliver top-notch customer service and share your sports passion with customers.
- Company: Join Decathlon, a vibrant and inclusive sports retailer.
- Benefits: Enjoy discounts, flexible hours, and extensive training opportunities.
- Why this job: Be part of a fun team while helping others enjoy their favourite sports.
- Qualifications: Must be active, people-oriented, and a creative problem solver.
- Other info: Work in a dynamic environment with a focus on teamwork and personal growth.
The predicted salary is between 10 - 13 £ per hour.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
- Merchandising - Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team - You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Part Time Customer Service Assisstant in Horwich employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Assisstant in Horwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their sports-loving family.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to solve a problem or assist a customer. Role-play with a friend or family member to get comfortable with answering queries and providing solutions on the spot.
✨Tip Number 3
Show off your passion for sport! During your interview, share your experiences and how they relate to the role. Whether it's a favourite sport or a memorable moment, let your enthusiasm shine through – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part Time Customer Service Assisstant in Horwich
Some tips for your application 🫡
Show Your Passion for Sport: Make sure to highlight your love for sports in your application. We want to see how your enthusiasm can translate into excellent customer service and help our customers find the right products.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Be Clear and Concise: When writing your application, keep it clear and to the point. We’re looking for strong written communication skills, so make sure your application is easy to read and free of jargon.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Sports
Make sure you brush up on your knowledge of the sports you’ll be discussing. Be ready to share your personal experiences and tips, as this will show your passion and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went the extra mile to resolve a customer's issue or enhance their experience.
✨Team Player Attitude
Since teamwork is key in this role, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well within a team and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team culture or opportunities for training and development.
