At a Glance
- Tasks: Provide top-notch customer service and share your sports passion with others.
- Company: Join Decathlon, a vibrant and inclusive sports retailer.
- Benefits: Enjoy employee discounts, flexible hours, and extensive training opportunities.
- Other info: Flexible roles available; perfect for sports enthusiasts!
- Why this job: Make customers happy while working in a fun, team-oriented environment.
- Qualifications: Must be active, people-oriented, and a creative problem solver.
The predicted salary is between 20000 - 25000 £ per year.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
- Merchandising - Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team - You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we're looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Full time Teamsports sports Advisor employer: Decathlon UK Ltd
Decathlon is an exceptional employer that fosters a vibrant work culture centred around a shared passion for sports and customer service. With comprehensive training through the Decathlon Academy, employees are empowered to grow their skills while enjoying generous benefits like a healthy employee discount and opportunities for team activities. Located in the heart of the community, Decathlon promotes inclusivity and teamwork, making it a rewarding place for those looking to make a meaningful impact in the retail sports industry.
StudySmarter Expert Advice🤫
We think this is how you could land Full time Teamsports sports Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their sports-loving family.
✨Tip Number 2
Show off your passion for sports! When chatting with the hiring team, share your own experiences and how they relate to the role. Whether it's a funny story from a match or a tip on gear, let your enthusiasm shine through – it’s contagious!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Full time Teamsports sports Advisor
Some tips for your application 🫡
Show Your Passion for Sport:Make sure to highlight your love for sports in your application. We want to see how your enthusiasm can translate into excellent customer service and help our customers find the right products!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Be Clear and Concise:When writing your application, keep it clear and to the point. We’re looking for strong written communication skills, so make sure your application is easy to read and free of jargon.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sports
Make sure to express your love for sports during the interview. Share personal experiences or stories that highlight your enthusiasm and how it relates to customer service. This will help you connect with the interviewer and demonstrate that you’re a great fit for the role.
✨Know the Products Inside Out
Familiarise yourself with the products you'll be advising on. Research the latest trends, features, and benefits of the sports equipment Decathlon offers. Being knowledgeable will allow you to provide excellent technical advice and show that you're proactive about helping customers.
✨Practice Problem-Solving Scenarios
Prepare for potential customer queries by thinking through common problems and how you would resolve them. Role-play these scenarios with a friend or family member to build confidence. This will showcase your problem-solving skills and ability to think on your feet during the interview.
✨Emphasise Teamwork and Communication
Since collaboration is key in this role, be ready to discuss your experiences working in teams. Highlight specific examples where you successfully communicated and collaborated with others. This will show that you can thrive in a team environment, which is essential for the position.
