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- Tasks: Diagnose and repair bikes while providing top-notch customer service.
- Company: Join Decathlon, a global leader in sports retail dedicated to sustainability.
- Benefits: Enjoy career progression, profit sharing, and generous staff discounts.
- Why this job: Be part of a mission to reduce environmental impact while working with bikes.
- Qualifications: No specific experience required, just a passion for bikes and customer service.
- Other info: Flexible hours including evenings and weekends; inclusive workplace culture.
As a Bike Mechanic in our workshop you’ll be providing high quality bike maintenance and repair services to help our customers enjoy their bikes for longer. The purpose of your role is to diagnose and repair mechanical and electrical problems whilst ensuring that your customers receive the best experience in the process. You’ll also be involved in recycling and repairing defective bikes in-store, which means that you’ll play an integral part in achieving our collective mission to help preserve our planet.
What will you benefit from?
- Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
- Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
- Quarterly bonus scheme
- Permanents contracts with fair pay - We don’t believe in zero-hour contracts.
- Cycle to work scheme - 25% discount on a bike of your choice.
- 30% staff discount on our Decathlon products.
As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.
No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
Your responsibilities will include:
- Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
- Servicing and repair of customer products within your Decathlon Store
- Ensuring that your customers have the best customer service experience
- Stock management, ordering and control
- Business performance analysis
As a Bike Mechanic, you will be required to work usual retail hours including evenings and weekends.
If you love bikes and want an exciting career in business, apply today!
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Cycles Workshop Technician employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycles Workshop Technician
✨Tip Number 1
Familiarise yourself with the latest bike technologies and repair techniques. Being knowledgeable about both mechanical and electrical issues will set you apart from other candidates, showing that you're not just passionate about bikes but also skilled in their maintenance.
✨Tip Number 2
Engage with the cycling community, whether through local clubs or online forums. Networking can provide valuable insights into the industry and may even lead to recommendations or referrals for the position at Decathlon.
✨Tip Number 3
Prepare to discuss your previous experiences with bike repairs during the interview. Be ready to share specific examples of challenges you've faced and how you resolved them, as this demonstrates your problem-solving skills and hands-on experience.
✨Tip Number 4
Show your enthusiasm for sustainability and recycling in your conversations. Since the role involves repairing defective bikes, highlighting your commitment to environmental responsibility can resonate well with Decathlon's mission and values.
We think you need these skills to ace Cycles Workshop Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in bike maintenance and repair. Include any specific skills related to diagnosing mechanical and electrical problems, as well as customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for bikes and sustainability. Mention why you want to work at Decathlon and how your values align with their mission of reducing environmental impact.
Showcase Relevant Skills: In your application, emphasise skills such as problem-solving, attention to detail, and customer service. These are crucial for the role of a Cycles Workshop Technician and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Bikes
Make sure to express your enthusiasm for cycling and bike maintenance during the interview. Share any personal experiences or projects you've worked on that demonstrate your love for bikes, as this will resonate well with the interviewers.
✨Demonstrate Technical Knowledge
Be prepared to discuss specific mechanical and electrical issues you’ve encountered in the past. Highlight your problem-solving skills by explaining how you diagnosed and repaired these issues, showcasing your expertise in bike mechanics.
✨Emphasise Customer Service Skills
Since customer experience is a key part of the role, be ready to share examples of how you've provided excellent service in previous jobs. Discuss how you handle customer queries and ensure they leave satisfied, as this aligns with the company's values.
✨Understand Sustainability Practices
Familiarise yourself with the company's commitment to sustainability and recycling. Be prepared to discuss how you can contribute to these initiatives in the workshop, as this will show that you align with their mission to reduce environmental impact.
