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- Tasks: Help customers with queries via phone, email, and social media while sharing your sports passion.
- Company: Join Decathlon, a leading sports retailer dedicated to making sports accessible for everyone.
- Benefits: Enjoy employee discounts, annual pay reviews, and a cycle-to-work scheme.
- Why this job: Be part of a vibrant team, celebrate sports victories, and develop your skills in a fun environment.
- Qualifications: Must be active, people-oriented, fluent in English, and possess excellent communication skills.
- Other info: Flexible hours including evenings and weekends; commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You’ll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
- Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team - You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Get to enjoy the following benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Customer Service Assistant employer: Decathlon UK Ltd
Contact Detail:
Decathlon UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your passion for sports during the interview. Share personal experiences and how they relate to customer service, as this will resonate with the hiring team at Decathlon.
✨Tip Number 2
Familiarise yourself with Decathlon's product range and services. Being knowledgeable about their offerings will help you provide better customer support and demonstrate your commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and ability to go the extra mile for customers.
✨Tip Number 4
Emphasise your teamwork skills. Since you'll be working closely with others, sharing instances where you've collaborated effectively can highlight your fit within their team-oriented culture.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Highlight Your Passion for Sport: In your application, make sure to express your enthusiasm for sports. Share personal experiences or achievements that demonstrate your active lifestyle and how it relates to customer service.
Showcase Communication Skills: Since the role requires excellent written communication, provide examples of how you've effectively communicated with customers in previous roles. Tailor your CV and cover letter to reflect your interpersonal skills.
Emphasise Problem-Solving Abilities: Include specific instances where you've successfully resolved customer issues or improved a process. This will show your potential employer that you can think creatively and act proactively.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role at Decathlon. Use keywords from the job description to align your experience with their requirements, particularly around customer service and teamwork.
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sport
As a Customer Service Assistant, your enthusiasm for sports is crucial. Be prepared to share your personal experiences and how they relate to the products you'll be discussing. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with customers through various channels, it's essential to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively resolved customer queries in the past.
✨Prepare for Teamwork Questions
Collaboration is key in this role, so expect questions about your ability to work within a team. Think of specific instances where you've successfully collaborated with others, highlighting your interpersonal skills and how you contribute to a positive team environment.
✨Be Ready to Problem-Solve
The ability to think on your feet and solve problems is vital for a Customer Service Assistant. Prepare for situational questions that assess your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your thought process.