At a Glance
- Tasks: Deliver top-notch customer service and share your sports passion with others.
- Company: Join Decathlon, a vibrant sports retail company that values teamwork and inclusivity.
- Benefits: Enjoy a healthy employee discount, annual pay reviews, and exciting staff activities.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make customers smile while helping them find the perfect gear for their favourite sports.
- Qualifications: A passion for sports, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 20000 - 25000 £ per year.
Location: Cheltenham, GB, GL50 1JZ
Sport: Any Sport
Contracted Hours: 39
Contract Type: Permanent
Number Of Openings: 1
This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. The most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for.
- Merchandising: Customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Sports Retail Customer Service & Merchandising Advisor in Cheltenham employer: Decathlon UK Ltd
Decathlon is an exceptional employer located in Cheltenham, offering a vibrant work culture that celebrates sports and teamwork. With a strong commitment to employee growth through the Decathlon Academy, generous staff discounts, and a focus on inclusivity, we ensure that our team members thrive both personally and professionally. Join us to be part of a passionate community dedicated to delivering outstanding customer service and making sports accessible for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Retail Customer Service & Merchandising Advisor in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their sports-loving family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a customer query or provide advice on sports products. Role-play with a friend or family member to get comfortable with answering questions and showcasing your passion for sport.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in the past. Highlight your ability to work well in a team environment, as this is key for the role at Decathlon. They want to see that you can celebrate victories together!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the omnichannel approach that Decathlon is all about. Let’s get you that job!
We think you need these skills to ace Sports Retail Customer Service & Merchandising Advisor in Cheltenham
Some tips for your application 🫡
Show Your Passion for Sport:Make sure to highlight your love for sports in your application. We want to see how your enthusiasm can translate into excellent customer service and product knowledge!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when you show us you’ve done your homework.
Be Personable:Since this role is all about customer interaction, let your personality shine through in your writing. We’re looking for someone who can connect with customers, so don’t be afraid to be yourself!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sport
Make sure to express your enthusiasm for sports during the interview. Share personal experiences and how they relate to customer service. This will help demonstrate that you’re not just a candidate, but someone who genuinely cares about the products and services.
✨Know the Products Inside Out
Familiarise yourself with the range of products Decathlon offers. Be prepared to discuss specific items and their benefits. This knowledge will show that you can provide excellent technical advice and enhance the customer experience.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of examples where you've successfully collaborated with others. Highlight your ability to work well in a team environment while also being capable of taking initiative when needed.
✨Prepare for Customer Scenarios
Anticipate common customer queries and think through how you would handle them. Practising responses to potential problems will showcase your problem-solving skills and readiness to go the extra mile for customers.
