At a Glance
- Tasks: Be the friendly face guiding customers through their sporting needs and enhancing their shopping experience.
- Company: Join Decathlon, a vibrant company passionate about sports and customer service.
- Benefits: Enjoy discounts, fun activities, and top-notch training opportunities.
- Other info: Dynamic retail environment with opportunities for personal growth and development.
- Why this job: Make a real impact in the sporting community while building your career.
- Qualifications: Passion for sports, strong communication skills, and a team-oriented mindset.
The predicted salary is between 10 - 12 £ per hour.
Location: Cheltenham, GB, GL50 1JZ
Contracted Hours: 14
Sport: Any Sport
As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.
Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:
- Deliver exceptional customer experiences by providing tailored product and service solutions:
- Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
- Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
- Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
- Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
- Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
- Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:
- Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
- Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
- Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
- Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
- Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
- Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.
We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:
- Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
- Are dedicated to providing exceptional customer service and building positive relationships with every individual.
- Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
- Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
- Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
- Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
- Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
- Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.
If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.
Get to enjoy the following benefits and perks:
- Healthy discounts on all Decathlon goodies
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Part-time Sport Advisor (Sales Assistant) in Cheltenham employer: Decathlon UK Ltd
Decathlon is an exceptional employer that fosters a vibrant and inclusive work culture, where passionate individuals can thrive in their roles as Sport Advisors. Located in Cheltenham, our team enjoys a range of benefits including healthy discounts on products, engaging staff activities, and comprehensive training opportunities through Decathlon Academy, all while contributing to a mission that promotes the joy of sports. With a commitment to personal development and a supportive environment, Decathlon offers a rewarding career path for those eager to make a difference in the sporting community.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Sport Advisor (Sales Assistant) in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, dive into Decathlon's values and mission. Show us that you’re not just passionate about sports but also about what we stand for. This will help you connect with us on a deeper level.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. We want to see how you’d handle different situations, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your passion for sports! Whether it’s sharing your favourite sport or discussing the latest gear, let your enthusiasm shine through. We love seeing candidates who are genuinely excited about helping others enjoy sports.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your appreciation and keeps you fresh in our minds. Plus, it’s a great chance to reiterate your excitement about joining the Decathlon team!
We think you need these skills to ace Part-time Sport Advisor (Sales Assistant) in Cheltenham
Some tips for your application 🫡
Show Your Passion for Sports:Let your love for sports shine through in your application! Share your experiences and how they relate to the role of a Sport Advisor. We want to see that enthusiasm and how it can enhance the customer experience.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We’re looking for those who can connect with customers and provide exceptional service, so show us how you fit the bill!
Be Personable and Authentic:We value personality and character, so don’t be afraid to let your true self come through in your writing. Share anecdotes or examples that showcase your interpersonal skills and ability to build relationships with customers.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Decathlon UK Ltd
✨Know Your Sports
Brush up on your knowledge of various sports and the products related to them. Being able to discuss different sports and their equipment will show your passion and expertise, which is key for a Sport Advisor role.
✨Customer Service Scenarios
Prepare for potential customer service scenarios you might face. Think about how you would handle different situations, like a customer looking for specific gear or someone needing help with a return. This will demonstrate your problem-solving skills and commitment to exceptional service.
✨Show Your Team Spirit
Since teamwork is crucial in this role, be ready to share examples of how you've successfully collaborated with others in the past. Highlighting your ability to work well in a team will resonate with the interviewers and align with their values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they promote sustainability in their practices. This shows your genuine interest in the company and its mission.
