At a Glance
- Tasks: Provide top-notch customer service and share your passion for sports with others.
- Company: Join Decathlon, a vibrant company that celebrates sports and teamwork.
- Benefits: Enjoy employee discounts, annual pay reviews, and exciting training opportunities.
- Other info: Flexible hours with a supportive team culture and growth potential.
- Why this job: Make a difference in customers' sporting experiences while working in a fun environment.
- Qualifications: A love for sports, great communication skills, and a problem-solving mindset.
The predicted salary is between 20000 - 25000 £ per year.
Location: Cheltenham, GB, GL50 1JZ
Sport: Any Sport
Contracted Hours: 39
Contract Type: Permanent
Number Of Openings: 1
This job requires right to work in the UK.
As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. The most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
- Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and provide the best technical advice for the sports you are responsible for.
- Merchandising: Customer service advisors are encouraged to manage stock levels and pricing and provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
- Proactive Decision Making
- Interpersonal communication and collaboration within your team and other departments
- Product and Sport Familiarisation and training
- Problem-solving
Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
The profile we’re looking for:
- Active with a clear passion for sport
- People-oriented with a high sense of service
- Problem solver and creative thinker
- Fluent in English and has excellent written communication
Benefits and perks:
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Cycle-to-Work Scheme
- Intensive Learning and Development training via Decathlon Academy
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favour of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Full-time Sport Advisor (Sales Assistant) in Cheltenham employer: Decathlon UK Ltd
Decathlon is an exceptional employer located in Cheltenham, offering a vibrant work culture that celebrates sports and teamwork. With a strong commitment to employee growth through the Decathlon Academy, generous staff discounts, and a supportive environment that values diversity and inclusion, you will find meaningful opportunities to develop your skills while sharing your passion for sports with customers. Join us to be part of a dynamic team that thrives on collaboration and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Sport Advisor (Sales Assistant) in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Decathlon. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Show off your passion for sport! When chatting with the hiring team, share your own experiences and how they relate to the role. Whether it's a funny story from a game or a tip you've learned, let your enthusiasm shine through!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to solve a problem for a customer. Role-play with a friend or family member to get comfortable with handling queries and showcasing your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Full-time Sport Advisor (Sales Assistant) in Cheltenham
Some tips for your application 🫡
Show Your Passion for Sport:When writing your application, let your love for sport shine through! Share your experiences and how they relate to the role. We want to see that you’re not just applying for a job, but that you genuinely care about helping others enjoy their favourite sports.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon unless it’s relevant to the role. We want to understand your message without having to decipher it, so make it easy for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward and user-friendly!
How to prepare for a job interview at Decathlon UK Ltd
✨Show Your Passion for Sport
Make sure to express your enthusiasm for sports during the interview. Share personal experiences and how they relate to the role. This will help demonstrate that you’re not just a candidate, but someone who genuinely cares about the products and services.
✨Know the Products Inside Out
Familiarise yourself with the range of products Decathlon offers. Be prepared to discuss specific items and their benefits. This knowledge will show that you’re proactive and ready to provide excellent customer service.
✨Demonstrate Team Spirit
Since teamwork is key in this role, think of examples where you've successfully collaborated with others. Highlight your ability to work well in a team environment and how you can contribute to a positive atmosphere on the shop floor.
✨Prepare for Customer Scenarios
Anticipate common customer queries and think about how you would handle them. Practising responses to potential problems will showcase your problem-solving skills and readiness to go the extra mile for customers.
